Tag: Pet sitting business coaching

TITLE - What to do when you lose motivation with your pet sitting business

What To Do When You Lose Motivation with Your Pet Sitting Business

There’s this thing called motivation that ebbs and flows. Some days you wake up, and you’re like, “All right, I’m ready to do this,” and you get a whole lot of stuff done. The next day you don’t feel like doing anything and don’t want to work on the business.

This feeling is normal. You’re a normal human being.

Motivation is a discipline, not a feeling

Think about professional athletes. They have to wake up every day to train to be in shape. I highly doubt that these people want to do this all day every day, but they don’t have a choice. They are working at it every single day to play at their peak performance level.

It’s the same with your business. You need to learn to act even when you don’t feel like it.

QUOTE - What to do when you lose motivation with your pet sitting business

 

Recommit to Yourself

It would be best if you told yourself, “Okay, this is what I set out to do. This is the business that I want to create. These are the results that I want to create. I’m the one that’s going to make them happen, and I’m going to do this whether I feel tired, whether I feel sad, whether I feel groggy. I’m going to wake up, and I’m going to work on my business every single day.”

Little steps add up. So every day, work on three tasks. You get more done, that’s amazing. If you can get three tasks done every day, you will grow leaps and bounds in your business.

So again, motivation is a discipline, and it is not a feeling. Once you learn that and get that mindset and say, “I just don’t feel like doing it, but I’m going to do it anyway,” you are going to reap the rewards.

Take this time to recommit to yourself, to your business, and to your future self, because your future self will thank you for doing so.

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10 Ways to Effectively Communicate With Your Pet Sitting and Dog Walking Team

10 Ways to Effectively Communicate With Your Pet Sitting and Dog Walking Team

Finding that sweet spot in communicating with your team is essential to your pet sitting business growth. Building a team of sitters that trust you and that you can trust working with your managerial team is a top goal.

Here are ten tips on how to do this effectively.

#1 Conduct monthly video conferences.

My managers run these meetings for me via Zoom. We discuss what is going on in the business, what worked well, what slipped through the cracks, and what we can improve on. We also take the opportunity to answer any questions and get any feedback.

For those who can not make the meeting, the video is emailed to them and posted in our team Facebook group.

You can use a Facebook group to communicate regularly. You can post tips and tricks, things to remember, policies and procedures, report the need for a last-minute sitter, etc. This Facebook group is proven invaluable for bringing everyone together in one location, and you can quickly get a message out.

#2 Send regular monthly newsletters.

For those sitters that can not make the meeting, you can not trust all of them to watch the video. A newsletter is a great way to get any messages across.

A newsletter can be a letter letting them now, “Hey, this is what’s going on. This is what’s new with you.”

Enumerate all the things you would discuss in the video conference.

#3 Use Slack for internal communications.

Slack is an excellent tool to communicate effectively with your management team. Slack is searchable, so if you’re looking for something you want to discuss, you can use its search bar to find what you are looking for.

#4 Have regular check-in meetings and surveys where you encourage feedback.

Whatever time period you decide, you’re going to want to send out a survey. Ask your sitters, “How is it going? Do you have too many clients? Would you like some more clients? What would you like to be different about the position? How much longer can you see working for the company?”

You’re trying to get ahead of the game. You want to make sure you are keeping in touch with them. The last thing you want is a sitter who’s unhappy, quitting, leaving you with clients who don’t have coverage.

These regular check-in meetings and surveys help you deal with that. Don’t forget to encourage feedback, letting them that you are open to hearing what they have to say and that you’re willing to make changes.

Communicate your boundaries too.

“Hey, I only want to work mid-days, Mondays, and Fridays.”

That’s where you will discuss the job description, and say, “You were hired from Monday through Friday, 11:00 AM to 3:00 PM. So, unfortunately, that is outside of the position that was offered.”

It goes both ways. But being able to communicate about it, especially now, when we have Zoom and don’t have to meet, it’s invaluable.

#5 Celebrate their great work and express your appreciation.

If somebody goes above and beyond for you, show them your appreciation. Send them a card in the mail, or gift cards, or an email.

QUOTE - 10 Ways to Effectively Communicate With Your Pet Sitting and Dog Walking Team


#6 Build comfort in talking about what is not working.

There was a time in my business when I was fearful of expressing things that I was unhappy about. I still struggle with that a little bit, but I’ve gotten much better.

You can’t be fearful of expressing things that you want in your business. You are the owner of the business. I’m here to remind you and remind myself that you have every right to express when you are unhappy about something.

#7 Create boundaries with methods and timing of communication.

Having people consistently go to you to fix their problems and communicate with you at all hours of the day is unacceptable.

Nobody should text you at midnight saying, “I am locked out of a house.”

What are you going to do at midnight if they are locked out of a house? They need to be trained and trusted to be able to handle a situation. They should know what your protocol is, to begin with, before they even go out into the field.

So it would be best if you created those boundaries with them, letting them know the best way to communicate with you, how you want to be communicated with, and between what hours.

#8 Respond to every team member’s email within 24 hours.

Letting emails sit in your inbox never has worked out well. Trying to communicate as quickly as possible is a great tip.

#9 Acknowledge special moments in their lives.

When people who for you and are having special moments in their lives, you want to celebrate with them and let them know that you care.

You can use sendoutcards.com, an easy way to send a greeting card and any gifts or gift cards.

#10 Make internal documents and knowledge easily accessible.

Once you have everything broken down into individual SOPs, you can easily share it with your team.

“Colleen, I don’t know how to send an email in Infusionsoft.”

“Okay, this is how you do it.” And you click the link, and you copy and send the link to your team via Slack, maybe.

And then they’re able to go ahead and follow the SOP. You can also include video links in those SOPs, and you are off to the races.

I hope these tips are helpful to you. You can also go to my YouTube channel where I’ve got tons of videos over there to help you build your pet sitting business. Or you can join our free Facebook group at petnannycoachcommunity.com. Don’t forget to say hi.

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5 Tips To Deal With Grief While Running Your Pet Sitting Business

5 Tips To Deal With Grief While Running Your Pet Sitting Business

Last May, my dad unexpectedly fell ill and ended up passing away in the hospital. Due to the COVID-19 pandemic, he was in the hospital for 19 days, and I was unable to see him during this process. It was a very tragic experience.

Thus, the reason I haven’t done a video for some time. I’ve taken some time for myself away from my pet sitting business.

But now, I’m back. I still get emotional, and I wanted to do a video for you guys about how to deal with grief while running a business. Regardless of the amount of pain that I was in, a business still had to be taken care of.

I’m sharing with you what I did to help me get through this and still have my business running while I took a little bit of time for myself.

#1 I communicated with my team.

My team knew what was going on. I’ve talked about the importance of having a team to support me in my pet sitting business. From the moment my dad became sick, I kept my team abreast with open communication. You don’t have to burden your team with too many details, but having that line of communication open so they understand what you’re going through and can step up.

#2 I leaned on my support network of family and friends.

I leaned on the people I needed in my life. I probably could have used a little more support if it wasn’t for the COVID. I would have loved some more support in terms of people coming over.

During the funeral, we were only allowed to have ten people. It meant the world to me when I found all my friends standing there when I walked out of the funeral.

#3 I spoke with a counselor regularly via Zoom.

Due to COVID, you can’t see anybody face to face. I was able to speak with her, and she’s helping me through my grief. One of my beloved students gave me a book to read, and my counselor reads it with me. We’re working through it together so she can help me with it.

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#4 I changed my scenery.

This is not possible for everybody and I get it. But in Philadelphia, riots were going on, and it was too much for my brain and heart to handle. So I went to our family beach house to calm and soothe my soul. If possible, I highly suggest this. I think that’s one of the best things that I did to renew my mind and help me through this difficult time.

#5 I delegated as much as I could to my team.

Some people bury themselves in their work to get through their grief. I’m unable to do this. My mind was just not in it, so I gave as much to my team as possible, and they were helpful.

Thus, the importance of building a team and structure around you. You never know when things like this will happen. Having people, you can lean on and delegate to will make a world of difference. I would have never been able to get through this without them.

Lean on the people around you.
Build that support system.
Build that team.

I don’t wish this on anybody. But this is life, and things do happen. Anyone that’s experiencing any grief or tragedy, this is how I got through it.

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How to Get More Pet Sitting Referrals

How to Get More Pet Sitting Referrals

Referrals Make The Very Best Pet Sitting Clients
This is the actual icon that Pet Nanny uses in our Welcome Email. Right from the get-go we want our customers to know that we love and appreciate referrals.

Why do referrals make the very best customers?

  1. Referrals are coming to you from someone that has already done business with you and is happy and pleased with the work that your pet sitting business has done for them.
  2. Pet Sitting Referrals that come from friends are also great, because they know that their friend has no ulterior motive other than to do what is best for them.
  3. Referrals are much more likely to buy because they have been given the green light by the 3rd party. They are pre-sold.
  4. You don’t have to spend money on advertising to bring them in as clients.
  5. You don’t have to sell yourself, because someone has already done that for you.
  6. Referrals are the customers who will be more loyal to your business. The psychology behind someone standing up for you and saying how wonderful you are, breeds the loyalty factor.

How to Get More Pet Sitting Referrals quote

 

How do you generate more referrals?

  1. First and foremost, you have to provide outstanding service. Nobody is going to refer any run of the mill business. These people’s names will forever be attached to you, so they are only going to refer your pet sitting business if your customer service and level of pet care is truly exceptional.
  2. Create a connection with your client’s right from jump street. All new Pet Nanny clients receive a Welcome to Pet Nanny greeting card, which thanks them for their business.
  3. Celebrate their Birthday! Send them a birthday card with a small gift card or discount code to your pet sitting service. I personally believe that Birthday card goes a lot further than a Christmas Card does. Christmas cards and gifts seem to get overlooked due to the hustle and bustle of the holiday season.
  4. Send them handwritten cards. In the digital age with which we live, the art of a handwritten note is becoming rare. If you take the time to do this, it will be noticed and appreciated.
  5. Send thoughtful gifts. Each year (not at Christmas) I send my highest revenue generating clients a gift. It’s usually a care package for their pets, but I’ve also done gift cards, wine and scotch. This will depend on how well you know the client. Take notice to the things they like and surprise them with it!
  6. Ask for the referrals. I know this sound strange, but some people just need to be reminded that you love and appreciate referrals. As noted above, we let our clients know right from the start. I then have reminders and promotional campaigns in place to continue to drive referrals.
  7. ALWAYS thank your clients for referrals. This is a MUST! Do not take for granted these people will continue to send you referrals. You must thank them. I know a painter who continuously received word-of mouth referrals from this one source. I continuously reminded him to thank her, which he did not. Can you guess what happened? That’s right! The referrals dried up. She has not referred him in over 2 years. I warned him.

In short, if your business provides outstanding service and you make your clients feel good and appreciated, you will create a continuous pipeline of the very best clients!

This is a short list of idea. If you have any great ideas to share, please comment below. I would love to hear.

Your Homework Assignment:
Make a list of the things that you currently are doing to generate referrals. Next, brainstorm some ideas which you can implement to greater fuel your referral pipeline. Trust me, you’ll be so glad you did. As soon as I learned the importance of referrals and implemented my own strategies, I saw a huge jump in the amount of new monthly business that Pet Nanny generated. Huzzah!

Howdy, Pet Lover! Are you struggling with attracting new clients to your pet sitting business? Would you like to have a consistent pipeline of new clients coming to your business? Well, wait no longer, my friend. Grab my FREE report, 125 Ways To Get More Pet Sitting Clients. This resource is 100% FREE and is my gift to you. Enjoy!
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What I Learned from the Last Decade

What I’ve Learned This Past Decade

I thought it would be fun to look back at some of the big lessons I’ve learned over the past decade in my pet sitting business.

Truthfully, this list could have been much longer, but these were the things that stood out the most to me.

1. Doing the same thing over and over again and expecting different results is the definition of insanity. Know when it’s time to pivot.

2. Get help in your pet sitting business before you think you need it.

3. Build a team ASAP to free up your time for revenue-generating activities. In short, stop working IN your business if you want to multiply.

4. Always listen to your gut. If you have a bad feeling about a PIA client or prospect or a sitter on your staff, listen to what your body is telling you. It’s your intuition trying to speak to you. Every time I have ignored that feeling, I have lived to regret it.

5. Success, at its foundation, is generally a sequence of steps followed in order.

6. You’ll never really ever, “feel ready.” Do it anyway.

7. You’ll sometimes need to go through majorly rocky STUFF to get to your loftiest goal – these things happen FOR you. They are lessons to prepare you for bigger and better things.

8. The energy and mindset work is real and has played a massive role in my success.

9. Beware of the people in your life who are energy sucks. Create clear boundaries to protect your energy and well-being.

10. Money is energy. Respect it. Treat it like you’re in a relationship with it. Don’t ignore it.

11. The world you see around you is a reflection of the thoughts you think every day and the belief systems you carry through life. Change your thoughts, change your life.

pet sitting business

 

This practice is difficult and needs to be consistently practiced.

It’s also totally worth it.

Now, what about YOU?


Howdy, Pet Lover! Are you struggling with attracting new clients to your pet sitting business? Would you like to have a consistent pipeline of new clients coming to your business? Well, wait no longer, my friend. Grab my FREE report, 125 Ways To Get More Pet Sitting Clients. This resource is 100% FREE and is my gift to you. Enjoy!
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5 Things I Would Have Done Differently In My Pet Sitting Business

Tips I wish I had known when I started my pet sitting business

It’s hard to believe but it’s been 19 years since I first started my pet sitting business! There have been ups and downs, but I’ve learned a lot along the way and today I want to share with you the five things that I would have done differently (if I knew then what I know now.)

Hopefully, you can learn from these tips and do them differently in your pet sitting business, so that you can get where you want to be much faster.

One: Have a clear vision of the results you want to achieve

The first thing I would have done differently is to have a clear vision of the results I wanted to achieve in my business versus just flying by the seat of my pants, which is pretty much what I did.

I had no plan, I had no vision, I had no idea what I wanted to create, I had no idea what I wanted to make each month.

It took me a long time to get to where I am now because clarity equals power, and I didn’t have any clarity. Be clear on what you want to achieve, and you’re going to get there much faster.

Two: Hire help as soon as possible

If your business depends solely on you, you do not have a business, you actually have a job. I know because I did this.

I had a job for many years. I created a large job for myself. As my business was ramping up and I started getting all these customers, and I was booked out all the time, I worked 12 to 15 hour days, seven days a week, 365 days a year.

I had no idea how I could stop being the sole person that was managing the business and doing all the client work. When I finally learned how to do it, and I built a strong team, things started to happen really quickly. I created a balance in my life and my work, which is just so important.

Your business is supposed to add to your life, not to make you miserable, exhausted, and burned out.

5 Things I Would Have Done Differently In My Pet Sitting Business

 

Three: Use technology to expand your business

The third thing I would have done differently is I would have leveraged technology so much sooner.

If you are still doing everything manually it is going to be hard to grow your business successfully. There are tools out there now which can save you time, energy and in the end help your business to bring in more money.

There are online scheduling systems, automation tools for your emails and social media marketing which will make running your business so much more efficient and profitable.

Creating processes and systems that happen automatically through the use of technology was a game changer for my pet sitting business.

Four: Understand the lifetime value of your customer base

Your lifetime value of a customer is how much a customer is projected to spend with you during their lifetime with your business. It costs way much more money to acquire a new customer than it does to incentivize your current customers to book from you more often, this, my friends, is a game changer.

I should have been nurturing the relationships by staying in touch with these customers instead of just assuming that when they needed pet sitting or dog walking that they would call me. That’s an assumption you don’t want to make.

People forget who they work with. People want to do business with people. They want to know that by you staying in touch with them that you care about them, that you care about their pets, and they’re going to easily remember to book with you each time they need service.

By staying in touch with them you’re also going to create raving fans. It’s not just enough to have customers in this crowded marketplace. You want your customers to be raving fans who use you all the time and are going to spread the word about you and your business.

Five: Hire a business coach 

I waited way too long before I hired my first business coach. Back then, there really weren’t any pet business-related business coaches, so mine was not in the pet field and yours certainly doesn’t have to be either.

If you find someone who runs a business that you admire, that has the results that you would like in your business, that has the business model that you want to follow, go and hire them. Ask them to help you to get you to where you want to go. It’s a shortcut. You don’t have to try to figure all these things out on your own.

So, these are the five main things I wish I had known back when I started my pet sitting business. I hope they help you to design and run the business you are dreaming of.

 

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How Life Coaching Has Impacted My Pet Sitting Business

How Life Coaching Has Impacted My Pet Sitting Business

Today’s business growth tip explores how I have used life coaching to impact my pet sitting business.

When I first learned about mindset I was taught that our thoughts create our reality. And while that’s true, it’s not quite so simple.

To begin with, I assumed if you just thought happy thoughts things would manifest and you’d be good to go.

But when life coaching came into my life, it took mindset work to a new, more powerful level that shows how you have control over the results you get in your life.

A life coaching model that made one of the biggest impacts on me was created by coach Brooke Castillo who says that all circumstances are neutral. So no matter what happens to you, you decide how you are going to think about it. It’s all up to you. You can choose a negative thought or you could choose a positive thought.

What you are thinking is going to create how you feel.

Circumstances are neutral, thoughts create your feelings, which drive your actions, which create your results.

Is what you’re thinking making you excited or is it making you anxious? Is it making you happy or is it making you sad?

Then your feelings drive your actions. How you’re feeling is what prompts action. If you’re feeling anxious, if you’re feeling overwhelmed, the action probably is going to be some form of inaction.

But if you’re thinking productive, happy, exciting thoughts, the action is going to be to complete the tasks in front of you, which will then create the result in your life.

So what does this mean for you, your life and your pet sitting business?

It means that you can create any single result that you want in your own life by being the watcher of your thoughts.

What are you thinking every day?

What are your belief systems?

So many of us have belief systems around money and what we can do with our businesses.

 

 

I see the difference in mindset approaches with many of my students and members of my Facebook community.

Let’s say I have two separate students. I give them both the same curriculum, the whole A to Z to create amazing businesses. One shows up every week. She goes to the classes, watches the videos, completes the worksheets, she implements, she asks questions, she does masterminding within the community and she gets amazing results.

Then there’s student B. They don’t watch the curriculum, they don’t show up to classes, they don’t ask questions, they don’t become part of the community and therefore they don’t get results.

What do you think is the difference between these two students? They both have the same content available to them, to give them everything they need to have a successful business.

What changes are you ready to make today?

You’ve got to learn how to manage your thoughts so that you can create amazing results in your life. Thoughts equal feelings which drive actions, which create results. I cannot tell you how much this has impacted my life and has impacted my business.

The first step in all of this is just start watching. Start watching when you feel that negative thought or you have an attack thought about something. Say, “Oh, that’s just a thought, and a positive one is also available to me and I’m going to go with that one.”

We recently added a life coach to the Pet Nanny Coaching staff because I think it’s such an important ingredient for success.  I’ve made her available to my scholars. My scholars group includes those students who are successful graduates of my Multiply Mastermind.

You change your thoughts, you change your life. If you change your thoughts, you change your feelings and change your actions and you change your results.  What changes are you ready to make today?

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How to be More Productive in Your Pet Sitting Business

It’s time to get focused on our pet sitting business growth plan. The plan starts by identifying and eliminating our productivity time sucks so that we can accomplish great things in our businesses. Below are my 7 tips on how to be more productive.

#1. Take a Pause Between Tasks

There are some days when I wake up and realize that I have a never-ending list of tasks to complete. I frantically write them all down in my notebook and then jump on trying to get them all completed. This is NOT an efficient way to manage your time or your tasks.

Solution on How to Be More Productive:

  1. Prioritize what is immediately necessary.
  2. Take a quick pause between tasks and ask yourself, “does this really matter,” or “is this moving me closer toward my pet sitting business goals.”
    • If the answer is no, then move onto the next immediately important task.
    • You can go back to the previous tasks when your more important tasks have been completed.

Tip: Trust me on this one. I can’t tell you how many times I have tried barreling through my tasks just to realize that my day was gone, and I had gotten nothing of actual importance completed. Prioritization is key!

#2. Steer Clear of the “Perfectionism Predator”

According to communication expert Anett Grant: “Perfectionism is the predator of productivity.” This is another point that I have great familiarity with. I suffer from something called “perfectionism paralysis.” This characteristic can be defined as aspiring towards impossibly high goals. The thought of or the inability to reach certain perfection sets me on a procrastination and paralysis cycle where I look for any reason to not release a product or program for fear of criticism that the project is not perfect. Does this sound familiar to anyone? I catch myself doing this quite often. I really need to keep myself in check with it.

Solution on How to Be More Productive:

Here is some advice for you that my mentor once told me, “good is good enough. Get it out there! You can always go back and make changes after it is released.”

pet sitting business

TIP: Read Getting Things Done by David Allen

#3. Beware of the Social Media Time Suck

The problem with social media is that you can log in to send out some work tweets or business Facebook posts, but then you check your news feed and then next thing you know two hours has passed, and you have gotten nothing of substance done.

Solution on How to Be More Productive:

  1. Set specific time blocks per day for using social media for business.
  2. Save your personal social media time for after business hours.

You can also use it as a distraction. Every time you receive a notification that a picture was posted of you, or that you were tagged in a post, your immediate reaction is to go check it out. Am I right? These distractions are eating up valuable time in your day and keeping you from accomplishing your pet sitting business goals.

Solution on How to Be More Productive:

  1. Turn off all notifications from your social media outlets.
  2. Set specific times to check for updates.

#4. Meditate for Massive Growth in Your Pet Sitting Business

Don’t run for the hills just yet. Meditation can be off-putting to some people. I’m not sure why, but it most definitely scares some. Don’t be afraid!

Meditation has been proven to reduce stress, improve focus and concentration, increase emotional intelligence, improve creativity and your overall health. These are all pretty awesome things, so why not give it a shot?

Solution on How to Be More Productive:

Download the HeadSpace App. This free app will get you started on a simple and easy meditation practice, and all it takes is 10 minutes per day. That’s it! I challenge you to give it a try.

#5. Stop Multitasking

Multitasking is trying to do more than one thing at a time and can be one of the worst productivity killers. In the age of smartphones, tablets, smartwatches, email, facetime and social media, it is so easy to multitask without even realizing it. And here’s a newsflash, our brains are not wired to work that way. Researchers found that when we attempt to multitask, the brain “bottlenecks” the information and quickly moves its attention from one thing to the next, instead of addressing the items simultaneously. Rather than becoming more productive when faced with multiple tasks to accomplish at once, this suggests we only become more frazzled—and thus less able to handle the challenges of a high workload.

Citation: www.ncbi.nlm.nih.gov/pubmed/24516634

Solution on How to Be More Productive:

  • Find a distraction-free place to work. I suggest the library.
  • Block out distractions by shutting off all of your devices.
  • Set a timer and work in two-hour time blocks without distraction.

Tips: Just in case you don’t trust yourself to block out all of the distractions on your own some apps can help you out. Check out:

  1. Dark Room, a full screen, distraction free, writing environment. Dark Room is just about you and your text.
  2. Anti-Social is an app that makes it easy for you to target and block any distracting website so you can be more productive.
  3. Rescue Time is an Internet tool that tracks what users do all day so they can learn where they’re wasting time, get better at self-management, and make changes that amp up productivity.

#6. Get a Grip on Email

How often do you feel swamped by email? My guess is pretty often. Pet sitters receive email all hours of the days and night with requests and changes from current clients, new client inquiries and emails from their staff. It is endless! I honestly feel like I can write an entire mini-course on this subject, but for today, I’m going to give you some quick tips.

Solution on How to Be More Productive:

  1. Do not check email continuously throughout the day. Set specific times for when you will check and answer emails.
  2. Set boundaries and expectations with your clients by setting an autoresponder that clearly states your office hours and when they can expect to hear back from you.
  3. Create templates of often used replies so that you can quickly cut and paste.
  4. Unsubscribe from any emails that are polluting your inbox. (I hope they’re not mine, but if so, I get it. ;))

Tip: You can always create a Feedly account and subscribe to the RSS feeds from the writers who content you want to read. This way you’ll still receive the updates, but they’ll be neatly organized.

#7. Set Aside Time for Yourself

Taking time off is one of the most difficult things for a pet sitter to do. For whatever reason, you are expected to be on call 24 hours per day, 365 days per year. An expectation that I will never quite understand. This is not a healthy lifestyle and is most certainly a recipe to spoil your productivity. You need time off to clear your mind and recharge your engines.

Solution on How to Be More Productive:

  1. Schedule your time off at the beginning of the year and alert your client list, so that they can plan their trips accordingly.
  2. I would also suggest hiring another pet sitter to cover your visits or contacting another local pet sitting business owner to cover your workload during your time off.

Bonus: My #1 Pet Sitting Business Success Secret

Click Here to see my #1 Pet Sitting Business Success Secret

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