Tag: pet sitting business coach

Work ON Your Dog Walking Business, Just Not IN it

Work ON Your Dog Walking Business, Just Not IN it

If you’ve been following me, you’ve probably heard me say a gazillion times, “Stop working in your business and start working on your business.” This was the major shift that completely changed the trajectory of my career and my life with my dog walking business, and where I learned this was the E-Myth Revisited.

It was the first business book I read that had a major impact on my life. It’s just like bells went off in my head, ding, ding, ding, ding, ding, “I am doing this business thing all wrong.”

So what the E-Myth says is that entrepreneurs are people that understand that going into business is something that you do. You’re building a business that runs without you having to do the work to create the revenue and the income.

The problem is that most small business owners are technicians. They’re like myself and most of the students that I work with. We go into the pet industry because we love and adore animals and want to provide amazing pet care. But then we decide that we want to grow the business, and we don’t know how to do that because we are technicians. We’re not entrepreneurs innately, as the word would define.

So that is the big shift. You have to start thinking differently about your business. If you had a hundred different locations, you would not be able to service a hundred different locations, be the manager, be the pet sitter.

Work ON Your Dog Walking Business, Just Not IN it

 

You would have to think about your dog walking business differently in terms of creating systems and processes that are easily replicable between all locations and that it is running without you being the person that is doing all of the marketing. You’re not the person that’s doing all of the admin. You’re not the person that’s doing the pet sitting. You’re not the person doing the database, the hiring, and all of the stuff that goes into it.

Start thinking of ways to remove yourself as the bottleneck.

You have to start thinking about yourself from a place of removing yourself as that bottleneck in your dog walking business so that you can create these processes so that you’re able to grow your team and you’re able to service more customers and, therefore, make more money.

You have to get out of the technician mindset and move yourself to that entrepreneurial mindset of working on your business and not in your business. This creates freedom in your life, which makes money in your business. It’s such an important shift if you want to grow a lucrative dog walking business.

 

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The Fear Around Building Referral Partnerships

The Fear Around Building Referral Partnerships

Today I want to talk about the fear that most of us have when going out and building pet sitting business relationships with strategic alliances or referral partners.

First, a strategic Alliance is somebody that serves the same target market as you do but offers a different service. Our referral partner doesn’t necessarily have to be in the pet industry but is another business or person you have a partnership with because you guys are referring business back and forth.

This was a major hot topic in my mastermind this week because we talked all about marketing, and a piece of that is getting out from behind your computer, getting cookies, getting cupcakes, getting a pizza, getting bagels, whichever you choose, and going in and making relationships with these business owners.

pet sitting business referrals

 

When we first start talking about this, most of my students feel they’re crippled in fear, and I don’t want to discount that fear because I know I certainly felt it. My heart used to beat like crazy. I would start sweating when I would go in. But here’s the bottom line. You get to choose what this means to you.

This means some people may say, “Oh, you know what? We’re good. We already have a pet sitter that we refer, but thanks for stopping by.” Okay, great. Thank you. It doesn’t mean anything about you or your pet sitting business. It has nothing to do with your self-worth. You don’t seem to have an energetic connection with that business or with that person. That’s fine.

Then the next business you go into will be like, “Oh my gosh, you’re exactly what my clients are looking for. I would love to put out your cards. And thank you so much for the cookies, and here’s the best way to refer us.” You’re going to continue fostering that relationship with them over time. But you have to get out of the fear and do it anyhow.

One of my students this week had a big win. She had these awesome cupcakes made from her grocery with little paw prints. She went out, made awesome connections, and started getting clients.

So my homework assignment for you today is to stretch yourself. Step out of your comfort zone. Write down a list of people you would like to create relationships with and go out and meet with them. I do have a script. I don’t want you guys to overthink this or go in robotically, but if you need a script to help you, like what to say when you go out, go to messagecolleen.com and type in the word script in the messenger chat. And I’m going to shoot you over that script to give you an idea and a framework of what you can say.

Don’t make it mean anything about you if they decide they don’t want to be a referral partner with you. Some people will want to, some people won’t, and either is okay. It doesn’t mean anything about you or your pet sitting business.

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Can my Independent Contractors Wear Clothes with my Business Name and Logo

Can my Independent Contractors Wear Clothes with my Business Name and Logo?

Today, I’m answering a question from the Pet Nanny Coach community Facebook group member, who asked if her independent contractors are allowed to wear clothes with her pet sitting business name and logo on them.

Can my Independent Contractors Wear Clothes with my Business Name and Logo


The answer is absolutely not.

The reason why is because they are not classified as employees. If they were employees, then yes, you could have them wear whatever you want them to in terms of having and showcasing your pet sitting business name. You could have them use card magnets.

But if they’re independent contractors, they are independent of your company. In the eyes of the government, they are their own business and, therefore, should not in any way be affiliated with your company. They are not eligible to wear clothing with your pet sitting business name and logos on it.

I want you to be very careful with this. I do not believe that the benefit of having your sitters wear this type of clothing outweighs the risk. Trust me on this.

I’ve been through two audits. This was a very stressful subject in my life for many years. I won those audits, thankfully, but I know myself when it comes to independent contractors. So please take my advice. Don’t go down this road. The risk to your pet sitting business operations being interrupted is not worth the reward that you may get from your independent contractors wearing clothing with your business name and logo on it.


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Don't Let the Fear of Online Trolls Hold you Back

Don’t Let the Fear of Online Trolls Hold you Back

Today, our question comes from a member of my Scholars group, and she wrote, “I’m curious how and if you respond when your pet sitting company is recommended for service in local Facebook groups. Do you comment on the person who recommended your service or comment separately? I hesitate to throw our name out there in these groups if we haven’t been mentioned since some people are not so nice.”

This comes down to fear of judgment, which we all have.

My answer to her was to comment on the person who referred you, comment separately, and DM the person looking for a fantastic sitter. Be proud of your service.

Don't Let the Fear of Online Trolls Hold you Back


Don’t let some trolls that are sitting behind their computers, who may say something negative about you, hold you back from getting your message out to the people that need you most.

When you respond, something you can offer is a PDF download of all the amazing testimonials that your clients have given your pet sitting company, or you can give them a high-value coupon. There are many cool ways to respond in these instances, but again, do not let fear of judgment hold you back from being so proud of your service and what you have to offer.

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2 Reasons Why Problems in Your Dog Walking & Pet Sitting Business Should be Celebrated

2 Reasons Why Problems in Your Dog Walking & Pet Sitting Business Should be Celebrated

I was on TikTok the other night, and I came across a quote that made me so happy. It reads, “Happiness is not the absence of problems, it’s the ability to deal with them.” Steve Maraboli. I’m not quite sure who Steve is, but it got me thinking about my life and my dog walking business, and how I have learned to deal with problems because I used to get all stressed out and freaked out when a sitter would mess up, or I would mess up, or a customer leave a bad review.

But as I’ve learned, and as the business has grown, all of these problems have only created a better business and helped me grow as a human being.

I want to talk about the two reasons why problems need to be celebrated.

Problems reveal the ways that your business can grow.

They are showing you something. For example, you have more customers than team members. Awesome. You need to find more pet sitters and build better hiring systems. This means that you’re growing. That’s a good thing.

Two, you get a bad customer complaint posted on the internet, posted on Google My Business, posted on Yelp. Awesome. Now you can drive your team to serve your customers more effectively. At the same time, you build your marketing to counter the effect of the complaint and systemize how you will deal with any negative reviews that pop up because they’re going to happen. And that is okay. But guess what? The problem occurred and now you’ve created this new system. Good. It means you’re growing.

Lastly, you have an employee that isn’t working out. Awesome. Now you have a better understanding of the type of people you want to work with. And you’re going to create an attraction system on where to find these people. This is a good thing, and this is how you’re going to grow a better team.

You are building a better dog walking business.

Every problem is like a cleanse for your business. It just takes you to the next level. You will have to solve every problem that you face and then come up with a system to avoid having the same problem happen again in the future.

This is what I’ve done over 20 years of my career in the pet sitting industry. I didn’t know what I was doing when problems first happened. Now, everything is systematized to a T, and my team and my managers know how to deal with everything in a great, systematized way. It just takes all the stress off.

I’m not saying I’m without problems. I have a business and I’m dealing with human beings. Problems still arise, but now I’ve grown as a leader. I’ve grown as a business owner that I don’t freak out when these things happen. I try to look at it through the lens of this happening for me and not to me, and it will create an even better business.

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How I get Pet Sitters Extraordinary Results in Their Businesses

How I get Pet Sitters Extraordinary Results in Their Businesses

I want to talk about how it is that I get pet sitters extraordinary results in their businesses.

I’m particular with who I work with.

I teach pet sitting business owners how to launch, grow, and multiply their businesses. I’m not teaching anybody in the pet industry. I’m teaching specifically pet sitters. I’m not teaching plumbers. I’m not teaching housekeepers.

I am a pet sitter. That is what my career is in. I’ve created amazing results with my own business. That is why I want to help other people in the same career as I am.

Business Strategy. I work from 2 proven frameworks.

I work from two proven frameworks, my Launch & Grow framework, which gets my students to 3K months. Then, we go over to my Multiply framework, which is getting my students to 10K months.

Each of the frameworks has step-by-step instructions on how they will get results. Once those frameworks are implemented, the result is 3K, and then the result is 10K or more, which compounds over time. It’s a proven step-by-step system.

I’m not just randomly hopping on calls with people saying, “Okay, try this, try that.” No. There is a specific set of instructions. There is a specific curriculum.

I provide all the tools and templates to make the process easy.

All of the emails, automation, sales, and hiring funnels, all of the manuals and systems, everything is white label so that pet sitters can take my logo off, put their logo on, and put it into action. There’s no reason for them to recreate anything.

Yes, I want them to spin my materials, but I make it nice and easy and say, “Hey, this is what I use in my business, and it works, and you can use it too.”

How I get Pet Sitters Extraordinary Results in Their Businesses


Support that includes mindset coaching.

Lastly is the support. I love my students as if they are part of my own family, and I will love them and support them in any way possible. I also like to work on their mindset, which is an added thing. I’ve learned over the years of coaching, that a lot of times, the limitations that people come up against are all in their minds.

As I said, I will love and support you if you ever become my student. Still, I’m never going to argue for your limitations because I know what is possible for you on the other side of comfort, stepping out of your comfort zone, learning new things, and implementing. I know what you can achieve. So I work a lot around mindset, digging deep into the stories that we all tell ourselves that keep us stuck.

First, I only work with pet sitters. Second, I teach from proven frameworks. Third, I give all of the tools and templates to my students to make them easy to implement. And lastly, I support them through coaching support and helping with their mindset blocks. So those are the four ways I help my students get results—specifically, a pet sitting business coach.

Hey there, Newbie Pet Sitter! Are you feeling stuck or overwhelmed with starting your pet sitting business? Fret no longer, my friend. I’ve got ya covered!

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The 1st Step You Need to Take When You're Ready to Hire

The 1st Step You Need to Take When You’re Ready to Hire

Before you build out any part of your hiring system for your pet sitting business, you need to get crystal clear on the type of person you want to attract to your business and the type of person you want to have as a pet sitter.

Grab a pen and a piece of paper and ask yourself this question, “Who do I want to work with?” Then close your eyes and visualize this person.

How old are they? Where do they live? What is their skill level? What’s their practical experience level? What is their education level? Do you want a person that’s going to do this full-time with you, or are you looking for a person who will do this part-time and has another supplemental income?

The 1st Step You Need to Take When You're Ready to Hire

 

What are their communication skills? What tools are they going to need? If you don’t live in an urban area, they’re probably going to need a car, a smartphone, and a computer. Will this person submit a background check? Will they submit professional references?

How do they present themselves to you? When you first meet them and they come to the door, how do they present themselves physically? What are their personality traits?

Get clear on the type of person you want, warm, friendly, detail-oriented, organized. So crystal clear in your brain and down onto papers that you know exactly who you’re looking for.

Now, you might say to yourself, “Colleen, I’ve never hired before. I don’t know who I’m looking for.” Well, if you are a pet sitter, I want you to think about all of the things that make you a wonderful pet sitter.

Why do your clients love working with you? If you are brand new and have no idea, even that, you can ask yourself, “Who would I want to come into my home to care for my pets?”

Who would you like to be your pet sitter? If you have hired before, think about your A players. What made them special? What made you love to work with them? Write it down. At Pet Nanny Coach, we call this building out your ideal pet sitter profile, and it is absolutely the first step you can implement to build your dream team. Don’t skip this part, and it’s way too important.

Hey there, Newbie Pet Sitter! Are you feeling stuck or overwhelmed with starting your pet sitting business? Fret no longer, my friend. I’ve got ya covered!

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Dog Walking Business Tips - How to Create a Monthly Newsletter

Dog Walking Business Tips – How to Create a Monthly Newsletter

Today, I want to talk to you about your dog walking business newsletters. When anybody goes to your website and signs up for your irresistible free offer should be included in your newsletter bucket. This is a vehicle and a way for you to stay in touch with your current customer list and all of the people on your customer prospect list.

Then, you need to pick an email autoresponder—something like MailChimp or ActiveCampaign, which my students use. Choose one, and then create a template that you will use each month. You’re going to want to include a personal message on your list.

Next, choose one of your blog articles. Something that your customer avatar will find valuable, and then you can promote your dog walking business referral partnerships and strategic alliances. It’s a way for you to support the businesses that you refer.

Dog Walking Business Tips - How to Create a Monthly Newsletter

 

I had a student in my Multiply Mastermind program who had an amazing idea this week to contact her local humane society and offer to do a highlight of one of their pets every month in their newsletter, and the humane society was thrilled. Not only is she cultivating that relationship with the strategic alliance, but she’s doing something wonderful for the pets as well.

Lastly, you always want to include a call to action for your customers to schedule service or for those who haven’t used your dog walking business yet to sign up for service.

I hope you found this helpful. Get a newsletter started. Send one every single month. Pick a set day of the month that you will send it out, whether it’s the third Thursday the first Tuesday. It doesn’t matter, but be consistent and get that out. You can delegate it to somebody, too.

If this is something that you were like, “Yes, I want to do this, but I don’t have the time,” there are people out there that will do your monthly newsletter for you. You can go to Upwork.com or Fiverr.com and find somebody there.

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