Tag: Pet Sitters

What to do When You Get Burned by a Pet Sitter on Your Team

What to do When You Get Burned by a Pet Sitter on Your Team

I spoke with a pet sitter last week, and she was just distraught about the previous three hires she had made to her pet sitting business. This is what I see happen so many times with pet sitting business owners trying the hiring process. They make the wrong choices, and then they say, “Oh, nope, this isn’t for me. I’m going to stay small, and the business does not multiply.”

So I said to this sitter, “You are learning something, this is a new process, but you need to get better at it.”

Let’s look back and identify the red flags.

Starting with the application, look at what they submitted. Look at the spelling, look at the grammar. Sometimes when I go back, and I’m like, oh, that was not a good hire.

If a pet sitter is going to apply to your company and they cannot take the time to capitalize or use correct punctuation, they’re not going to be a good fit.

Look back and see how they followed the process that you have laid out.

What steps did you have in place for them through the hiring process, and how did they follow it? Did they follow it correctly? Did they have to ask lots of questions? Did they do it incorrectly? Did you have to ask them repeatedly to submit their background check or to submit their references, et cetera? Did they follow the steps?

How do they communicate with you? Go back and read their emails and or text messages to you. It goes back to that application. Are they writing well thought out detailed emails or text messages? Or are they kind of a mess and all over the place? Are they just trying to throw the buck back at you, saying, here you fix this, so on and so forth? Communication is huge.

How do they present themselves at the interview? Sometimes I see people people that show up for a pet sitter interview, and they look an absolute mess. If somebody’s coming to interview for a job position, the least they can do is pull their hair back and put on clean clothes. Suppose they can’t present themselves cleanly and professionally to you at an interview. In that case, they’re not going to present themselves well to your human clients when they go to do registration meetings. Were they on time for the interview? What kind of questions did they ask you during the interview and onboarding process? If the answer’s none, that is a red flag.

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Reflect on how you could have missed the red flag.

Did you ignore the red flags? A lot of times, you ignore them. You think this person seems like they’re going to be a really good fit. I’m going to pretend like that email they just sent me wasn’t unprofessional. Or all right, I can get past how they looked, or they were 15 minutes late to the interview.

What could you put in place so that you don’t miss the red flags?

At Pet Nanny Coach, I teach my Multiply Framework, and we have three steps to the hiring process. We have the Attraction System. So we’re attracting the right people. We have the Assessment System; we have all types of hoops to jump through to see if they can make it to the other side. So look at that process. What do you have in place to see how they’re going to be as a pet sitter before you hire them? And finally, what does your Onboarding System look like?

Look at your onboarding process.

One I see a lot is the availability. They tell me they’re available here, and then they get started, and then all of a sudden, their availability changes. Is there any way to improve and have prepared this person more so that they could have done a better job for you?

We must go over this ten times before somebody starts working with my company and have them sign an availability sheet. This is what you are signing off on. Then we also go over the long-term relationship that we’re looking for. We’re not looking to work with pet sitters who will use my company as a pit stop. And if you join my team, you are committing to a long-term relationship of working together.

We’re going over it again and again. During the interview process, during the assessment phase, during the onboarding process. It’s setting those expectations right upfront so that they know what to expect.

Be kind to yourselves during this process.

You are going to get better at it, I promise, but it will take a little bit of a learning curve. I’m telling you if you put my processes into place, creating that attraction system, that assessment system, and that onboarding system that all work in conjunction with each other, you are going to create such an amazing team of people that you love working with that are going to take such fantastic care of your clients, both furry and human.

Still, you got to put the work in on the front end. And when you do that, it’s going to take so much of the stress level out of this.

When you get burned, I want you to take the time to go back and look. What were the red flags? How did I miss the flags? What could I put in place the next time I hire to avoid the red flags? Look at the onboarding process. How can you prepare these people so that you know that they are going to do such a great job working for your company at the end of that onboarding process? Take the time and look. I’m telling you 9.9 times out of 10, there were red flags, and we got to figure out how to get better at not missing those.

 

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TITLE - What To Do When a Pet Sitter Services a Client Without Your Knowledge

What To Do When a Pet Sitter Services a Client Without Your Knowledge

One of the downsides of building a team of pet sitters is when one of your sitters provides service for one of your clients behind your back. I can’t tell you it is not going to happen. It’s more of when it will happen. Here are ways to handle it.

First, evaluate how you feel about the pet sitter.

If this sitter is a good hire, who you enjoy working with, provides fabulous service to your clients, and you don’t want to lose them, I suggest having an in-person meeting.

If they’re an independent contractor, make sure you have their independent contractor agreement. If they’re an employee, make sure you have their signed employee handbook.

Then have a sit-down and go over their job description, expectations from them, and how they breached the contract, what lengths you can go if you decide to pursue this, whatever is mentioned in the contract. Mention you love working with them, and you didn’t want to do this, and that you must come to an understanding.

If this person is not someone you trust and don’t want to work again, have a meeting via Zoom or in-person and let them know what is in the contract, what they breached, and what you’re going to do because of it. At this point, you can decide whether you want to take legal action or not.

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Don’t go to the client.

You might want to let the client know, in a nice way, “Listen, this is how my business works. It is against our company policy for clients to subcontract pet sitters.”

Thus, you need to decide if this client an ideal client? Is this somebody that you want to continue working with? It’s all about the decisions that you need to make about the people they are.

I wouldn’t like to work with this client again. If this is a client that you usually wanted, maybe you were out of town, maybe there was a reason and extenuating circumstance. They contacted the sitter outside of the company, outside of you, perhaps then you’ll have a different decision. Take note of it on their client record inside your pet-sitting software, and be aware.

Communicate expectations with the sitter.

Tell the sitter what is expected of them, what they signed, and what lengths you can legally go to if you decided. Remind the client kindly about your policies and leave it at that.

Have a system.

What are you going to do when you find out that someone on your team breaches their contract? Have it all mapped out to know exactly what to do, and you don’t have to guess. You’re just following the company protocol.

All right, guys, I hope this helps.

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Work Smarter Not Harder In Your Pet Sitting Business

Work Smarter Not Harder In Your Pet Sitting Business

Are you still working too many hours in your business?

Every day in my free Facebook group, the Pet Nanny Coach Community, I post a tip of the day to help you grow your pet sitting business.

Last week one of the tips was to get seven to nine hours of sleep at night. It’s not groundbreaking advice, but most of us don’t do it.

However, I was surprised by the responses. Some people said, “Huh, tell the dogs that.” Some people said, “Yeah, right.”

But one specific comment stuck out. A member of our community said that following my advice to hustle and work hard on your business means that she works from 5.00 AM to 11.00 PM every day, leaving absolutely no time to get even seven hours of sleep a night.

I teach working less and making more

And I thought this is not at all what I teach my students.
Yes, I want you to hustle. Yes, I want you to take action. Yes, I want you to implement all these amazing business strategies in your business.
But that does not mean working from 5:00 AM to 11:00 PM!  As a lifestyle that is going to cause burnout and most likely is going to cause you to quit.
It’s not sustainable. And I know because I lived it for five years.
What I teach is working less and making more.
The more you work in your business (rather than on your business) the less money you’re going to make because there’s only so many hours a day that you can trade for dollars which puts a glass ceiling over your head.
Work Smarter Not Harder In Your Pet Sitting Business
But when you leverage yourself through a team of heart-centered pet care professionals that will take exceptional care of your clients’ pets, the sky is truly the limit in how big you can grow your business.
I teach my clients how to get more clients, make more money, and have more freedom.
Freedom is an integral part of what I teach. Your business is supposed to add to your life, to give you a lucrative income stream and provide the time to be able to do the things that you love.

Grow a pet sitting business that serves you

Freedom comes from team building and creating systems and processes in your business, which is what I teach in my Multiply Mastermind program.
My tip today for you, my friends, is to start thinking about how you can work smarter and not harder.
How you can get out of the day-to-day grind, trading hours for dollars, and how you can grow an exceptional, awesome business that serves you, serves your life and gives you the freedom to enjoy your life. Because that is what I want for all of you.

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My #1 Pet Sitting Business Secret

My #1 Pet Sitting Business Success Secret

Are you ready to hear my number one pet sitting business secret?

It’s something available to anyone starting a pet sitting business and was the one thing I did that really boosted my business and got me to where I am today.

So, if you’ve been reading my blog for a while you know that at the beginning of my business journey I was pretty miserable.

Working around the clock for clients that I hated, I almost quit. In fact, I almost went into pharmaceutical sales!

After having many long conversations with my husband and my parents, I decided not to quit but to go all-in.

A business coach is like a roadmap to success

Almost miraculously, just as I’d made that decision this person stepped into my life out of nowhere.

Her name is Fabienne Fredrickson, a business coach who came to speak at a pet sitting conference in Philadelphia.

Immediately I thought. “This is who I want to work with. I want to hire this woman to teach me how to have a successful business.”

I came home and told my husband that this is what I’m going to do. I’m going to hire somebody that has the business results that I want in my life. I need someone to teach me what it was that I didn’t know.

And he said, “All right, well that sounds great. How much is it?”

I think back then the program cost $15,000 and he about had a heart attack.

I don’t blame him, he didn’t know about business coaching or business building and it was a lot of money.

Finally, after discussing it long and hard, he said, “Fine, I believe in you. I trust you. But the deal is whatever she tells you to do, that is what you have to do. Every last thing she tells you to do.”

And I did. I joined the program, I learned, I implemented, and I got results.

Back then there wasn’t a pet sitting business-specific coach so I went with a general business coach. But she taught me all about marketing, all about ideal clients, and attracting your ideal clients.

She taught me all about systems and processes and how to have a website that converts. She taught me all about automation. I listened. I learned.  And then most importantly, I took action, and in one year I increased my business by 100%. It was a big year.

The $15,000 investment was absolutely worth it.

Make an investment in your future

The key was I hired somebody that had the results in their business and in their life that I wanted, and that could show me what to do.

It gave me a shortcut to success.

And that’s my number one pet sitting business secret. Hire yourself a business coach, whether it’s pet sitting specific, pet business specific or somebody else.

So, my advice is to find somebody that you connect with. Find somebody that you trust. Find somebody to show you the way and give you a shortcut.  Without a roadmap you can spend a lot of years spinning your wheels, not making enough money, wasting your time, wasting your freedom when you should be making money, enjoying your life.

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Implement Quickly

Implement Quickly and You Will See Results

“The biggest difference between an average income and financial freedom is Implementation.” –Bill Glazer

There are some people in this world that take action and implement and sadly there are others that don’t. Let’s just say I have 2 different people purchase my product, 9 Secrets to Building a Stellar Team of Pet Sitters.

This product includes everything one needs to create a fabulous team of competent pet sitters. It has the EXACT documents, emails and procedures that I use to build my team of 30+ pet sitters. All these two people have to do is implement the systems and strategies in their own businesses. The first person grabs it and runs with it. They go home and take everything they were given and put it into immediate action. The other person takes it home and reads through it, then puts it down. Then a month later picks it up again and thumbs through it all the while humming and hawing that they’re “too busy,” or that they “know this stuff already,” or they’ll “get to it next month.” Now, from those two types of people who do you think is going to have the more successful business? The first person, of course! This person is a doer! They IMPLEMENT. They don’t need to ask questions, or over-analyze or complain or make excuses. They just do it and they do it quickly.

pet sitters implement quickly

Would it surprise you to learn that most successful millionaire entrepreneurs believe that implementation (a.k.a “getting things done”) have named it as the number one KEY to success? That doesn’t surprise me at all… because it’s true!

I’m no stranger to procrastination. I understand it completely, but I can say with total confidence that when you finally decide to just bite the bullet and get something done, it is far less painful and time consuming than what you have created in your mind. Therefore, it’s worth the effort. Plus, the satisfaction that you’ll get from finally putting a check mark next to that task is priceless!

Here is a mantra that I follow in my business, “ACT WITH SPEED.” I have learned first-hand that it is not only the act of implementation, but actually the speed with which you do it that will show you a drastic return on your investment.

Your Homework Assignment:

  1. How can you implement more effectively?
  2. What do you have on your To-Do list for a long while? Put a deadline on the tasks, write them on your calendar and get them done! No excuses please.

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Productivity Hack for your pet sitting business

Super Simple Productivity Hack for Pet Sitters

A simple tool to help pet sitters get more done with less stress

If there’s one thing I’m certain of, pet sitters are short on time, which is why I’m excited to share this week’s business building tip that will show you exactly how you can create more time and get more efficient in every area of your life.

You and I all have one million things going on in our brains each and every day that we need to get done.

For our pet sitting business, we need to get a newsletter out, we need to get marketing emails written, we need to schedule all those clients, we need to send that client a baby gift, we need to reach out to that sitter to figure out what’s going on with her summer schedule, the list goes on. And it never stops!

Then, on top of all of that, you have your personal stuff to take care of.

For me, it might be events at my children’s school or signing up the kids for camp, packing for a camping trip, getting the car serviced, etc.

When we have all this stuff swarming in our heads overwhelm sets in, and overwhelm causes inaction. When we have too much to do it’s easier to just ignore it than to actually get it done.

This is where my super simple productivity tool can help pet sitting professionals just like you.

The Weekly Brain Dump

STEP 1

Each week, preferably on Sundays, I want you to get out a piece of paper and do a thorough brain dump on every single task that you can possibly think of that you need to get done. Include personal tasks as well as those for your pet sitting business.

STEP 2

Cross off the things that you do not need to complete this week.

STEP 3

Schedule the remaining tasks onto a calendar of your choice. And the most important point – make sure you include due dates because if you don’t schedule it, it’s just wishful thinking.

I’m going to repeat that – make sure each task has a due date!

Make The Brain Dump one of your success habits to get you where you want to go, so much faster. It may be simple, but it’s an effective tool to help your pet sitting business grow.

FREE PDF Download For Pet Sitters

Howdy, Pet Lover! Are you struggling with attracting new clients to your pet sitting business? Would you like to have a consistent pipeline of new clients coming to your business? Well, wait no longer, my friend. Grab my FREE report, 125 Ways To Get More Pet Sitting Clients. This resource is 100% FREE and is my gift to you. Enjoy!
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Tax Tips for Pet Sitters

Tax Tips for Pet Sitters

Plan ahead and never again get caught short at tax time

Taxes used to stress me out more than you can imagine. Every year I would be shaking in my boots as I anxiously awaited to hear what I owed. The problem was that I never planned ahead. Why didn’t I plan ahead? Because I didn’t know how. You don’t know what you don’t know. Now you will know. Pet Sitters that follow the simple method below will always be prepared for the tax man.

Tax Tips for Pet Sitters

#1. You need to stay on top of what your quarterly tax payments need to be and if you’re making more money than you anticipated, you need to be putting more money aside for taxes.

#2. Create a separate account for your taxes: I use Capital One 360 (previously ING.) It’s super- easy to create an automated savings or checking account.

 

#3. Name the account “The Government’s Money”: The money you deposit into this account is not yours. It is the government’s money. Labeling it like this will be a gentle reminder that the money is not yours to touch. Do not borrow from this account!

#4. Deposit 20%: Every single time you make a deposit into your business account, you transfer 20% of that deposit into your tax account.

I most definitely suggest that you consult with your accountant about tax planning, but if you follow these simple tax tips for pet sitters you will always be prepared for tax season. Hallelujah!

Today is tax day and I’m completely prepared. I never thought I would see the day. I’m a happy Pet Nanny!

Your Homework Assignment:
If you don’t already have one, open a tax account where you can easily transfer at least 20% of your business deposits into. Then name the account “The Government’s Money.” You’ll thank me later. 😉

Hey there, Newbie Pet Sitter! Are you feeling stuck or overwhelmed with starting your pet sitting business? Fret no longer, my friend. I’ve got ya covered!

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The 3 Biggest Pet Sitting Hiring Mistakes

Hiring new pet sitters to take care of the clients you worked so hard to gain can be a scary proposition. Here are 3 Pet Sitting Hiring Mistakes to avoid.

Pet Sitting Hiring Mistake #1

Hiring in a reactive way

What this means is that you start looking to hire a new pet sitter when you absolutely need someone. I know you’re probably thinking, “well, of course that’s the way I hire, dummy!” I get that would be the logical way, but it’s not a good strategy and I’ll tell you why… If you start the search for hiring a new pet sitter when you are in desperate need of someone; for example, your plate is entirely too full, or a sitter quits without notice, or you need to fire someone and you need to fill their slot asap. You then post your ads, start interviewing and hope and pray that you find a good person. This is being reactive to your current situation and you will make poor choices with whom you ask to join your team because you are in dire need to fill the position. This is not a smart, proactive way to fill your sitter roster with qualified individuals.

My suggestion would be to bring on back-up sitters for your current sitters, who would have the ability to move into the primary sitters slots if the need arises. These sitters will also be the people who absorb the new business that is coming in.

Pet Sitting Hiring Mistake #2

Not managing the expectations of your new sitters.

Managing expectations is the single most important concept to understand and implement when you start to expand your team. Good people who have the availability and positive traits to become a pet sitter are certainly hard to come by. This is why I have made interviewing a regular part of my work week. Pet Sitting is just not going to be a good fit for everyone and you need to clearly spell out the job description right from the get go. Don’t bring people on under false expectations. Be clear and concise with exactly how it will work and what you need from them and what they need to do to be successful in the position.

So, for Pet Nanny this means explaining to your sitter prospects that they shouldn’t expect a full roster of visits or walks for the first couple of months after they join the team. It takes time to build their client base, but if they’re available and if we receive rave reviews from their clients, we will continue to send them assignments and build their book of business.

Pet Sitting Hiring Mistake #3

Hiring individuals who are using your business as a pit stop.

As the interviewer, it’s your job to figure out what it is that the sitter prospect wants to get out of the position. Are they looking for some extra cash to pay for a shore house? If the answer is yes, then why would you hire a person who will be heading out of town during the busy summer months?

Was the person recently laid off from their full-time job? Are they looking to fill their time while they search for their new full-time job? If so, then they are using your company as a pit stop until a better opportunity comes along. I may use this person for back-up pet sitting or house sitting assignments, but I would never give them regular midday clients because what happens when they get a new job and they give you 1 weeks’ notice? You’re going to need to hire in a reactive way, which is NEVER a good thing as explained above. You’ll most likely end up hiring someone that, again, is not a good fit and is using your company as a pit stop. Are you seeing the vicious cycle?

Then there’s the person who says that they’re not looking for other employment, but they live alone and have no other means of income. This always sets off sirens in my head. How are they going to afford to pay their bills if this is their full-time gig? Hello?! They’re not! They’re just telling you what you want to hear. I know it sounds enticing… a person with complete open availability to take on as many assignments as needed. JACKPOT! Here’s your wake-up call. If it sounds too good to be true, it most likely is. In 100% of these hires that I’ve done, about 1 to 2 months down the road I receive the email (they never call to tell me,) that they’re not making enough money and they’ve found something more financially stable. At this point I usually smack myself on the head and say, “of course they did, dum dum!” Then it’s time to do damage control with their customers and to hire again in a reactive way. Ugh!

Trust me, I’ve made all the pet sitting hiring mistakes you can possibly make, but most of the troubles have stemmed from the 3 mistakes listed above. This is what causes the massive amount of turnover, which I hear so many of you complain about. You need to think ahead and make smart, strategic, decisions about who you’re going to hire.

pet sitting hiring mistakes

Your Homework Assignment: Create your avatar. Think of the best sitter you’ve ever had and then jot down all the things that made them great. Next, add any other traits that you would love to have in a team member to the list. Booya! You’ve just created your Ideal Sitter Profile. Be sure to review it every time before you start your interviews to remind yourself of who exactly it is you’re looking for, and to avoid the 3 biggest pet sitting hiring mistakes.

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