Tag: owning a pet sitting business

TITLE - Quick Tip on How to Increase Response Time From Your Pet Sitters

Quick Tip on How to Increase Response Time From Your Pet Sitters

I had a weekly private coaching call with one of my students when she let me know that she had sent an email to her pet sitters requesting a video from them. She will use the videos on her website and marketing materials to create the know, like, and trust factor with her prospective customers.

The sitters didn’t respond or acknowledge the email.

QUOTE - Quick Tip on How to Increase Response Time From Your Pet Sitters


So I suggested the following.

(1) Rewrite the copy of the email.

Start with:

Dear First Name,

Last week, I had requested a video. This is why I am requesting it.

(2) Then, explain the importance of the request and include instructions on how to do it

For example:

Don’t stress out about it. It’s easy, peasy. Grab your iPhone, introduce yourself, let them know what your pet care values are, and that you’re super excited to meet them and their furry pals.

(3) Always include a due date

Anytime you are requesting anything from your staff or requesting a testimonial from your clients, always include a due date. People respond to due dates. Otherwise, it just sits in their inbox as something to do when they get to it.

I hope this helps.

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Direction & Control if Using ICs as Pet Sitters

Direction & Control if Using ICs as Pet Sitters

People have strong feelings about using pet sitting independent contractors as employees. I have much information on this subject that I want to share about this as long as nobody emails me or posts crazy things.

I successfully built a high six-figure business, using independent contractors for 17 years. I switched to employees in 2018 because I kept getting audited. They kept coming for me, and I kept winning the audits.

The last time they came for me, they said just one year after I’d already won the previous audit that no record of that audit and that they were going to do it again. It was an exhausting situation, and I didn’t feel like fighting it anymore. I just wanted the monkey off my back. Thus, I let this win, and I switched to employees.

And it’s been great.

There hasn’t been a big difference. I do team meetings, they do marketing for me, and they can have car magnets (not that I use car magnets. If I wanted to, I could have them do that). Employees get the perk of getting benefits now, which they appreciate.

Direction & Control if Using ICs as Pet Sitters


Understanding the direction and control aspect of using pet sitting independent contractors and ensuring you create the correct framework will help you when you get audited.

Your clients direct and control your pet sitting independent contractors.

Your clients ask them to be there at a specific time and have outlined the pet care plan for the independent contractor to fulfill. You are simply the connector between the IC and your client.

This setup is how I won all the audits that I went through. I went through the 20 point checklist as well, had everything set up correctly, etc. You can ask employees to use car magnets, wear clothes with your logo, etc.

If people are using IC’s, I believe it’s their choice and great if you’re using employees.

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The key to freedom in your pet sitting business

The Key to Freedom in Your Pet Sitting Business

Systems in your business are the key to your success. Imagine your business running like a fine-tuned machine. You have time to spend with family, take a vacation, play a sport or hobby.

You are the bottleneck in your business, and you are stopping yourself from being able to grow to a higher level. It’s taking up all your time. Your business is supposed to add and expand your life.

Systematizing everything takes yourself out as the bottleneck of your business.

You should have a system for new client calls, what happens when they sign up, an onboarding process, hiring system, marketing system, what to do when the website goes down, and the protocol when a sitter locks himself out of the house, etc. When everything is organized, then that is when you will gain your freedom back.

The key to freedom in your pet sitting business


Use Google Drive to organize your online business hub.

This will make it simple to delegate to your team, have things done, and complete it to your standard. There will be no questions about how you want something done in your business.

Use screen recordings when explaining things.

You have your computer showing step by step by step, how you want something done. Plus, you have an outline format.

The system runs the business, and the person runs the system. You should not be the system in your place, and that’s what most pet sitters are doing.

I hope this helps.

Howdy, Pet Lover! Are you struggling with attracting new clients to your pet sitting business? Would you like to have a consistent pipeline of new clients coming to your business? Well, wait no longer, my friend. Grab my FREE report, 125 Ways To Get More Pet Sitting Clients. This resource is 100% FREE and is my gift to you. Enjoy!
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TITLE - What to do when you lose motivation with your pet sitting business

What To Do When You Lose Motivation with Your Pet Sitting Business

There’s this thing called motivation that ebbs and flows. Some days you wake up, and you’re like, “All right, I’m ready to do this,” and you get a whole lot of stuff done. The next day you don’t feel like doing anything and don’t want to work on the business.

This feeling is normal. You’re a normal human being.

Motivation is a discipline, not a feeling

Think about professional athletes. They have to wake up every day to train to be in shape. I highly doubt that these people want to do this all day every day, but they don’t have a choice. They are working at it every single day to play at their peak performance level.

It’s the same with your business. You need to learn to act even when you don’t feel like it.

QUOTE - What to do when you lose motivation with your pet sitting business

 

Recommit to Yourself

It would be best if you told yourself, “Okay, this is what I set out to do. This is the business that I want to create. These are the results that I want to create. I’m the one that’s going to make them happen, and I’m going to do this whether I feel tired, whether I feel sad, whether I feel groggy. I’m going to wake up, and I’m going to work on my business every single day.”

Little steps add up. So every day, work on three tasks. You get more done, that’s amazing. If you can get three tasks done every day, you will grow leaps and bounds in your business.

So again, motivation is a discipline, and it is not a feeling. Once you learn that and get that mindset and say, “I just don’t feel like doing it, but I’m going to do it anyway,” you are going to reap the rewards.

Take this time to recommit to yourself, to your business, and to your future self, because your future self will thank you for doing so.

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TITLE - What To Do When a Pet Sitter Services a Client Without Your Knowledge

What To Do When a Pet Sitter Services a Client Without Your Knowledge

One of the downsides of building a team of pet sitters is when one of your sitters provides service for one of your clients behind your back. I can’t tell you it is not going to happen. It’s more of when it will happen. Here are ways to handle it.

First, evaluate how you feel about the pet sitter.

If this sitter is a good hire, who you enjoy working with, provides fabulous service to your clients, and you don’t want to lose them, I suggest having an in-person meeting.

If they’re an independent contractor, make sure you have their independent contractor agreement. If they’re an employee, make sure you have their signed employee handbook.

Then have a sit-down and go over their job description, expectations from them, and how they breached the contract, what lengths you can go if you decide to pursue this, whatever is mentioned in the contract. Mention you love working with them, and you didn’t want to do this, and that you must come to an understanding.

If this person is not someone you trust and don’t want to work again, have a meeting via Zoom or in-person and let them know what is in the contract, what they breached, and what you’re going to do because of it. At this point, you can decide whether you want to take legal action or not.

QUOTE - What To Do When a Pet Sitter Services a Client Without Your Knowledge_ver03


Don’t go to the client.

You might want to let the client know, in a nice way, “Listen, this is how my business works. It is against our company policy for clients to subcontract pet sitters.”

Thus, you need to decide if this client an ideal client? Is this somebody that you want to continue working with? It’s all about the decisions that you need to make about the people they are.

I wouldn’t like to work with this client again. If this is a client that you usually wanted, maybe you were out of town, maybe there was a reason and extenuating circumstance. They contacted the sitter outside of the company, outside of you, perhaps then you’ll have a different decision. Take note of it on their client record inside your pet-sitting software, and be aware.

Communicate expectations with the sitter.

Tell the sitter what is expected of them, what they signed, and what lengths you can legally go to if you decided. Remind the client kindly about your policies and leave it at that.

Have a system.

What are you going to do when you find out that someone on your team breaches their contract? Have it all mapped out to know exactly what to do, and you don’t have to guess. You’re just following the company protocol.

All right, guys, I hope this helps.

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TITLE - Create a Key System for Your Pet Sitting Business that Works for you

Create a Key System for Your Pet Sitting Business that Works for you

I posted in the Pet Nanny Coach community group a tip of the day: Have your clients stay in control of their keys. This topic gained a lot of passionate responses on both sides. Some people were ‘absolutely no way.’ Others say, ‘Yes, I’ve done this in my pet sitting business, and it works amazingly well.’ While others ask, ‘What do you mean?’

I tried every single key system known to man to keep my client’s keys organized. I’m an extremely organized person, but I didn’t feel safe, and it felt stressful being responsible for 2,000 plus keys every day. It gets worse when sitters are out with the keys, and some even misplacing them. That’s when I decided to create a system for myself and for my business that worked for me.

My clients have three options:

Option 1: Use a lockbox. The kind that realtors use.

Option 2: Use a hide-a-key with a garage code.

Option 3: Schedule a key pickup and drop off service.

Most of the clients opt for number one or number two. Some prefer key pick up and drop off.

QUOTE - Create a Key System for Your Pet Sitting Business that Works for you


The idea behind is the keys are always returned to the client, and they are not housed in my home office.

Whatever tips I offer for you for your business, do what feels right. Do what feels good. Your business, your rules. You can take my advice, or you can leave it. I’m just here to help and give you some tips on what I do, and what’s worked for me.

 

Howdy, Pet Lover! Are you struggling with attracting new clients to your pet sitting business? Would you like to have a consistent pipeline of new clients coming to your business? Well, wait no longer, my friend. Grab my FREE report, 125 Ways To Get More Pet Sitting Clients. This resource is 100% FREE and is my gift to you. Enjoy!
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Get More Done in Your Pet Sitting Business by Creating a Model Calendar

Get More Done in Your Pet Sitting Business by Creating a Model Calendar

Pet sitters struggle with time management, especially if you are still out doing the dog walking, pet sitting, and house sitting. Thus, it makes it challenging to work on the business to move it forward. I talked about this previously when writing about Creating a Container Around Your Time. Today’s lesson has to do with Making a Model Calendar.

Make a Model Calendar

The model calendar is a strategy wherein you get a Google Calendar, then create a structure and routine for yourself.

For example:
– Monday 7:00 am: Plan your week. This is your planning power hour.
– Tuesday to Saturday 7:00 am: Admin work. Check customer emails, respond to customer requests, etc.

Put Focus Time on your calendar.

This is when you are committed to showing up for yourself, to work on and grow the business. If you stick to your calendar, you are going to be so much more productive. But the trick is to show up for yourself. The only person you’re letting down by not following your model calendar is you.

QUOTE - Get More Done in Your Pet Sitting Business by Creating a Model Calendar.png

 

Don’t forget to test your model calendar.

You may find out that you don’t show up for your Monday power hour sessions. So you may decide to move that to Sunday afternoons.

You may find out you need more time for admin work on Mondays and Fridays. So you may increase those hours.

You may find out you’re not showing up for your focus time and implementation time to work on the business at that specific time for whatever reason. Move the time.

The hours of service can vary among pet sitters. You need to test things out to figure out what works for you.

So creating a routine, structure, and framework for your week helps get much more done. Go to Google, create a Model Calendar, and get to it.

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2 Ways to Manage Your Money in Your Pet Sitting Busines

2 Ways to Manage Your Money in Your Pet Sitting Business

When I started getting good at business doing marketing and the money started coming in for my pet sitting business, it was a super stressful time because I had no money management in place.

I’m super excited to chat with you today about my two favorite ways to manage your money.

#1 Hire a professional.

An accountant can guide you by setting up budgets for your business that can help you write things off for your business, keep track of monthly numbers, tell you if you’re on point, and can do your tax returns at the end of the year.

It is hard to figure this out all by yourself. Being an entrepreneur is like a full-contact sport. You need to know so much, but this is not one of those things.

2 Ways to Manage Your Money in Your Pet Sitting Business

 

#2 Create simple money systems.

When you do this, your business will scale quicker. A simple money system I suggest doing is checking your income daily. What you track grows. It’s a universal law.

Another system you can do is do your weekly allocations. Each week you’re going to allocate a percentage to your operating expenses, your tax account or the governor’s money accounts, to your profit account, and your owner’s pay.

You already know how much money is coming in percentage-wise, what you’re allocating to each of those accounts. And then guess what?

At the end of the year when taxes are due, you’re not going to have the midnight sweats like I used to have. “Oh, am I going to be able to pay the taxman?”

Now I think it’s super fun. I love logging in. I love seeing it. I love that it’s all organized, I love that I have a great relationship with my accountant, who helps and guides me to create these systems in my business so that I can enjoy my life and all the money that I’m creating in my life.

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