Tag: how to run a pet sitting business

Hiring Pet Sitters For Your Business

The Struggle of Hiring Pet Sitters

Why is hiring pet sitters a problem for some business owners?

One of the most common problems discussed by my students or in my Facebook group is the struggle of hiring pet sitters to grow their business. Sometimes even the thought of hiring a team is too scary and so they decide to stay small, stay working for themselves, being a sole proprietorship.

Then some people take the leap and try to find good people, but they run into issues getting reliable sitters which leads them to give up and go back to running a one-person show.

As we know, there are only so many hours for dollars that you can trade in a single day. So, you’re automatically putting a ceiling over your head with how much revenue you can build in your pet sitting business.

To make a substantial income in this industry, you need to leverage yourself through a team of heart-centered pet care professionals that are going to take stellar care of your client’s pets.

Hiring Pet Sitters

Now, hiring is difficult. It is hard. I’m not going to lie to you and tell you that something’s easy when it’s not.

Finding good people is something that we work on daily at Pet Nanny-Pet Sitters of The Main Line. We have a system for hiring and we’ve used it consistently to grow the team and the business.

There are two steps I want you to take if you want to get serious and grow an amazing team of pet care professionals.

1. Create an attraction system

First,  you need to create a system where you are continuously attracting potential sitters so that you can pick the best candidates for your business.

Your time is precious which means you want to make sure you weed out the applicants who will not work before you even have your first initial interview with them.

2. Test potential sitters at the interview stage

Then you need to have a second system for the interview process to see how your new sitter would perform in different situations.

Their work is going to be a direct reflection on your pet sitting business, therefore, you need to be happy with how they work before you hire them for your company.

Also, this needs to be part of your regular daily business practices. You can’t say, “Okay, I really need sitters,” and then just hope and pray that a resume lands in your inbox.

You need to constantly have a system on autopilot where you are getting the message out that you’re hiring and you’re looking for great people. This leads to interviewing on a weekly basis and putting people through your systems on a weekly basis. That is how you build an amazing team. Yes, it is challenging, but don’t let that stop you from growing.

Currently, we have 40 pet sitters at Pet Nanny-Pet Sitters of The Main Line and we still have weekly meetings discussing where we’re going to find people. In this way, we have grown the most amazing team and the most amazing business.

So, if this is what you want to do, don’t let fear hold you back from hiring pet sitters. Create the attraction system, create the hiring system, make it part of your daily business practices, and you will be able to do it.

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Tax Tips for Pet Sitters

Tax Tips for Pet Sitters

Plan ahead and never again get caught short at tax time

Taxes used to stress me out more than you can imagine. Every year I would be shaking in my boots as I anxiously awaited to hear what I owed. The problem was that I never planned ahead. Why didn’t I plan ahead? Because I didn’t know how. You don’t know what you don’t know. Now you will know. Pet Sitters that follow the simple method below will always be prepared for the tax man.

Tax Tips for Pet Sitters

#1. You need to stay on top of what your quarterly tax payments need to be and if you’re making more money than you anticipated, you need to be putting more money aside for taxes.

#2. Create a separate account for your taxes: I use Capital One 360 (previously ING.) It’s super- easy to create an automated savings or checking account.

 

#3. Name the account “The Government’s Money”: The money you deposit into this account is not yours. It is the government’s money. Labeling it like this will be a gentle reminder that the money is not yours to touch. Do not borrow from this account!

#4. Deposit 20%: Every single time you make a deposit into your business account, you transfer 20% of that deposit into your tax account.

I most definitely suggest that you consult with your accountant about tax planning, but if you follow these simple tax tips for pet sitters you will always be prepared for tax season. Hallelujah!

Today is tax day and I’m completely prepared. I never thought I would see the day. I’m a happy Pet Nanny!

Your Homework Assignment:
If you don’t already have one, open a tax account where you can easily transfer at least 20% of your business deposits into. Then name the account “The Government’s Money.” You’ll thank me later. 😉

Hey there, Newbie Pet Sitter! Are you feeling stuck or overwhelmed with starting your pet sitting business? Fret no longer, my friend. I’ve got ya covered!

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Hire Slowly and Fire Quickly

How to Run a Pet Sitting Business – Valuable Advice

Hire slowly and fire quickly. This is the advice that was given to me by my mentor many years ago. It is a line that is always in the back of my mind whenever I coach on how to run a pet sitting business. It is advice that has kept me safe for many years, but recently I went against my better judgement and did the exact opposite.

A Story To Illustrate This Point

Rewind to about a year ago. I unexpectedly lost a longtime sitter with a full midday roster, which translates to VERY important clients that would soon be without a dog walker. I of course went into a total panic mode. I posted my job ad and started interviewing almost immediately, but the pickings were slim. I made the decision to hire someone I knew in my gut was NOT a good fit for Pet Nanny, but I had no choice (I thought.)

So, this pet sitter started with little to no issues, but as time progressed I started to receive some negative feedback. I knew I should let her go, but against my better judgement, I took the advice of someone who felt that it would cause way more of a ruckus to let her go than to keep her on. Again, I went against my gut and kept her on. STUPID!!!

Now, fast forward to about one year after she was hired. Our Client Happiness Manager set-up a shadow walk between this pet sitter and a new pet sitter. The new pet sitter reported back to Pet Nanny Headquarters that this veteran sitter had A LOT to say… A lot of negative things. She said that she takes clients’ reservations all of the time and that Pet Nanny has no idea. She also said that she brings her boyfriend with her whenever she wants and that you don’t actually have to stay for the entire time on visits. All three of these points completely go against Pet Nanny Standards and the Code of Ethics that each sitter signs when they join our team. This is not how to run a pet sitting business.

When this information was relayed to me, it felt as though someone had punched me in the stomach. I thought to myself, how many other pet sitters has she tainted with her selfish and self-serving views? How many clients had she tainted with her inability to keep her thoughts to herself and simply provide the top quality pet care that Pet Nanny promises? Ugh! I didn’t even want to think about it.

how to run a pet sitting business

Next, my manager and I jumped into fix-it mode. We knew we had to immediately stop this pet sitter from ever visiting another Pet Nanny client’s home. My manager called her and told her to meet her at a local establishment where she requested all of the keys to be returned to her. She then explained to this sitter the standards of Pet Nanny which she was clearly not living up to, as well as the provisions of her agreement with us, which she was clearly violating. The sitter swore up and down that she did none of these things. My manager wished her the best and they went their separate ways. Oh, and I forgot to mention that we removed her from our website and revoked her access to the Pet Nanny database before this meeting took place, just in case this sitter wanted to access her client list and wreak more havoc.

The Moral of The Story

The moral of the story is hire slowly and fire quickly. If you always try to hire proactively (as I talk about here in this blog post,) you won’t ever have to ignore this advice. And…. Always listen to your gut, because it’s always right!

Your Homework Assignment: Take an assessment of your staff. Is there anyone that you should cut loose? If so, do it!

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It’s 100% FREE!

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pet sitting business

It’s Ok to Have a Successful Pet Sitting Business

 

Success in Your Pet Sitting Business

Today, our topic is SUCCESS, which is usually a taboo topic that people don’t like to talk about. Why? I’m not quite sure, but I definitely used to be one of those people. Well today, I’m going to talk about it, because there’s nothing to be ashamed of about being successful with your pet sitting business.

Having a successful and happy life is something that I am super proud of, and part of that success comes from my amazing pet sitting business. It has brought me so many blessings both financially and emotionally. It has taught me countless things about animals, people, life and business.

Let The Haters Hate and Keep Being Awesome

I’m here to tell you today that there’s nothing wrong with you achieving success through your pet sitting businesses, and don’t you dare let the haters dim your light and your dream. You know who I mean. Those solo pet sitting business owners who don’t want to grow a team and scale their businesses (totally fine, by the way!) Some of these haters will go around saying, “Oh, she’s just in it for the money,” or “They don’t care about the animals,” or “They must provide awful service.” This is backward thinking, and negative statements made by people with limiting beliefs, and I have no time for it anymore!

Today I’m telling those people that they couldn’t be more incorrect! I can tell you from personal experience that nobody loves pets more than I do, but there came a time where I was unable to continue working the number of hours that I was working. Seven days a week, 365 days a year wasn’t a lifestyle that I wanted to lead. I was unhappy and exhausted, and by the end, I wasn’t giving the best pet care, because I was utterly burned out.

Focus on the Growth of Your Pet Sitting Business

Since I started focusing on the growth of my business and hiring heart-centered pet care professionals to join my dream team, my company has grown exponentially because they are out there providing amazing pet care and our customers rave about us and refer us all over town. I’m now also able to service many more pet owners in my community due to the excellent pet sitters on my staff.

There is no shame in my game. I am proud of my pet sitting business. It affords me the time to be able to do the things that I love like paddle and tennis. It has also given me the opportunity to be a stay at home mom with my three children, Lucy, James, and Connor. It has given me the financial freedom to own a beautiful home and take vacations. My business has been a blessing!

pet sitting business

The Equation for How to Make it Happen

If this is something that you want, I challenge you to go for it! But you have to go and get it. It’s not just going to come and fall in your lap. It takes hard work and focus. You need to learn, and you need to implement, and you need to go grab your dream.

I used to walk dogs and daydream. I would think “I would really love to have a big business. Maybe one day it’ll just happen.” That’s not the way it works! It starts in your mind, but here’s the formula:

Thoughts equal feelings which inspire your actions, which create your results.

So my advice here for you today is to take massive action in your business. Get out there, start learning. Go for it. Grow it, if that’s what you want to do. There is no shame in it.

And if you’re already out there killing it, don’t hang your head, don’t be embarrassed, and don’t let the haters out there make you feel poorly because you’ve created an awesome pet sitting business doing what you love and serving your community through your incredible business with an inspiring mission. Be proud, my friends.

10K Month Pet Sitting Blueprint Strategy Session

If you want to have a one-on-one personalized 10K Month Pet Sitting Blueprint Strategy Session with me, go to www.MeetWithColleen.com to apply. You will walk away with a personalized step-by-step framework anf action plan that I will email to you after our call.

10K Month Pet Sitting Blueprint