I work with many petpreneurs looking to scale and multiply their pet sitting business to six figures and beyond. One of the steps in the multiply formula is to hire a team of heart-centered pet care professionals to take stellar care of your pet sitting clients.
Hire a team of heart-centered, pet care professionals.
Now there is something really important about that step, and it’s the heart-centered pet care professionals that are going to take stellar care of your pet sitting clients. You do not want to hire people who will go out and take poor care of the clients obviously or miss visits, but guess what? This happens all the time because you are not hiring the right people, and you don’t have the right systems in place so that you’re attracting and onboarding the right people to your pet sitting business.
Years and years ago, before I had all of this thought out, I had some real losers on my team. I could bore you for hours with some stories. I seriously should write a book about some of the things that have happened on my watch by people I employed.
I’m not saying that I’m absolved of all sin when it comes to this, but I do want you guys to learn from my mistakes. It would be best if you started with mapping out a system where you’re going first to attract the right people to your business.
Map out a system to attract the right people to your business.
Think about your attraction system. What are you putting out there to get people to apply to work with you? Do you even have an ideal sitter profile where you have written down all of the attributes you are looking for in a pet sitter?
If you already have a roster of sitters, think about your A+ ones. Who do you love, and what makes them great? Write it down; this is a manifestation tool.
Then in all of your marketing, your Facebook ads, your online ads, or anything you’re using to get the word out about the opportunity to work with your company, this is the language you want to use to attract the right people to your company business.
Prepare questions & expectations to know if they are a good fit for your company.
Then is the hiring system. The whole process of when you meet and interview them. What kind of questions are you asking them to find out if they will be a good fit for this company? And are you setting expectations about what you’re looking for in the people?
It’s not just about, “Are they going to be a great fit for the company?” It’s also about, “This is how we do business around here. Are you okay with this?”
For example, you are setting the expectation of availability. Yes, this is a great job, yes it’s flexible hours. Yes, if you’re an IC, you create your schedule. However, we do expect availability. If you take off every single weekend and every single holiday, this isn’t going to be worth your time or mine.
If you tell me that you’re available 11:00 a.m. to 3:00 p.m. Monday through Friday to do mid-day walks and then two weeks after starting, you tell me you’re not available or only available for an hour of that time, you’ve now just wasted my time. I could have passed up an excellent candidate.
So right from the start, this is what is expected. This is the position that you’re applying for; this is the expectation of availability. Plus other expectations of what you’re looking for.
Then if they go onto the onboarding stage, what’s the process? You need to have a system in place where you’re evaluating them. Does it take them two days to return an email? That isn’t going to change after you hire them. They’re going to show you right from the get-go how they communicate. Trust me, it’s not going to get any better.
So map out a system. What are you going to have set up in place that will allow you to evaluate how they’re going to be as pet sitters when you hire them?
Have a system in place to evaluate them.
Finally, when they are hired, how are you going to manage them? How are you going to see if they’re happy? Do they have too many visits, or do they not have enough visits? What is your stay in touch system that warns you if they have one foot out the door?
Nothing is worse than a sitter calling and saying, “I’m giving you no notice, and I’m leaving tomorrow.”
Keep in touch with your sitters. Make sure you have a communication system in place, so you know and are evaluating, “Is this person happy? Are they happy with the position?” Because if they’re not, you want to make sure that you have your eyes out and look for another great person to replace them.
I’ve had some real doozies in my pet sitting business over the last 18 years, but I can tell you now, since I have learned all of this and I have created an attraction system, a hiring system, an onboarding system, and a management system, I have a fantastic team of pet sitters. I’m not even kidding.
Yes, here and there, some less than stellar people have slipped through the cracks. I have about 40 pet sitters on staff, so that will happen from time to time. But I would say, for the most part, I have an amazing, stellar team of pet sitters.
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