How to Create a Magical Management Team for Your Pet Care Business
Bring somebody who can handle the scuffs and issues with running a service-based business.
Today’s business growth video is to hire a manager who is thick-skinned.
What I mean by this is you want to bring somebody onto your team who can handle the scuffs and the issues that come with running a service-based business.
You are going to have a team of people that are going to be going into your clients’ homes. You are dealing with human beings, your sitter team, and your client roster. Things are going to happen.
I, myself, am an extremely emotional person. I get upset, and I’m a people pleaser. When I started hiring, I would bring in people who were just like me, which wasn’t a good fit for the position. I needed someone with a little more like… wasn’t afraid of the confrontation.
When I found that person, she’s been with me for 12 years. Her name is Sue, love her dearly. She is soft, warm, kind, and loves our team and clients, but she’s also not going to put up with a lot of BS from either side.
So if we have a client trying to cross boundaries, it will not happen.
If we have a sitter making mistakes, stepping out of line, or not following protocol, uh-uh, she’s not going to put up with them. She’s going to call it out. She has this ability, something that I necessarily when I was in the management position, didn’t have. I was way too nice when I was in that leadership role. She fits in perfectly because she has thicker skin than I do.
Take a test, and you come up with your five biggest strengths.
There’s something called strengthsfinder.com. You should look into it, take a test, and come up with your five biggest strengths. The idea is that when you’re hiring, you’re not looking for people with those same strengths.
You’re looking for people that have strengths that complement your strengths. This is how you create an amazing management team.
Try to fill the holes.
What do you wish you had in terms of disposition, communication skills, and whatever that you would like to see in your counterpart? That is how you make magic happen with your team members.
Don’t hire people that are like you. Hire people that are going to compliment you.
In the managerial position, where you’re going to have hiccups, there will be problems because you’re dealing with human beings. Having someone that has a thicker skin, that isn’t afraid of confrontation, that isn’t afraid to stand up and implement and enforce your policies and procedures, you’re going to have a much nicer experience, I promise you. Learn from my mistakes.
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