I posted in the Pet Nanny Coach community group a tip of the day: Have your clients stay in control of their keys. This topic gained a lot of passionate responses on both sides. Some people were ‘absolutely no way.’ Others say, ‘Yes, I’ve done this in my pet sitting business, and it works amazingly well.’ While others ask, ‘What do you mean?’
I tried every single key system known to man to keep my client’s keys organized. I’m an extremely organized person, but I didn’t feel safe, and it felt stressful being responsible for 2,000 plus keys every day. It gets worse when sitters are out with the keys, and some even misplacing them. That’s when I decided to create a system for myself and for my business that worked for me.
My clients have three options:
Option 1: Use a lockbox. The kind that realtors use.
Option 2: Use a hide-a-key with a garage code.
Option 3: Schedule a key pickup and drop off service.
Most of the clients opt for number one or number two. Some prefer key pick up and drop off.
The idea behind is the keys are always returned to the client, and they are not housed in my home office.
Whatever tips I offer for you for your business, do what feels right. Do what feels good. Your business, your rules. You can take my advice, or you can leave it. I’m just here to help and give you some tips on what I do, and what’s worked for me.
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Due to the COVID-19 pandemic, the pet sitting industry has been hit real hard. A lot of us are struggling with it, but I’m here to remind you that this is temporary.
Guess what? Now is the time when you can sit down and focus on your business. Let’s try and look at the positive of the situation and make the most of our time.
As examples, here are some updates regarding my company.
(1) In Pennsylvania, where I live, Governor Wolf said that animal care was not an essential business. So we closed our doors entirely, and I furloughed my entire staff of pet sitters. These make them eligible for unemployment, and they will have a position with me when my company opens its doors again.
(2) I kept my three managers working in streamlining the business. We go through our manuals, update our standard operating procedures, go through our email list, create a marketing action plan, etc.
(3) Last week, Governor Wolf moved animal care over to the essential business list. By the time I’m recording this video, we have not yet reopened but I have drafted a letter, wherein I try to evaluate who among my clients needs pet care services.
If there is a need, I then contact my sitters and say, “If work becomes available, would you be willing to get back out into the field?” Then based on those responses, I’ll be matching up my customers with the sitters.
(4) I provided COVID-19 healthy safety guidelines for both sitters and clients, as listed below.
Pet Sitter Guidelines
Pet sitters should sanitize their hands before entering our client’s home
Pet sitters must wash their hands for 20 seconds immediately after entering the client’s home
Pet sitter refills the water bowl after washing their hands
Pet sitter wipes the leash with an antibacterial wipe or spray.
Pet sitters wipe off any surfaces touched with an antibacterial wipe or spray, including door handles, keypads, and lockboxes
Pet sitter washes their hands when exiting the client’s home
Pet sitter is to alert the Pet Nanny office if they suspect an illness and are uncomfortable returning to the client’s home
Client Guidelines
Client wipes down any surfaces like door handles and faucet handles with an antibacterial cleaner or wipes before the pet sitter arrives for their visit
Clients are to have soap, paper towels, and running water immediately available
If the client is home and the pet sitter arrives for a visit, there are two options
Option one, the client washes their hands, prepares their dogs for their walk, and then does a hand-off at the door with their pets sitter
Option two, the client goes to another part of the house while their pet sitter follows the procedures stated above
If the client does become sick on a day where we have a scheduled visit, the client is to let the office know as soon as possible so that we can cancel the scheduled visit and any upcoming visits
Here are other ways you can do to create cash flow during these hard times:
Contact your customers and give an early booking discount. If they book any visits for the summer now, you might want to give them a little discount
Offer concierge services if you’re comfortable going out. People are scared to go shopping and doing that sort of stuff
Poop scooping services
This pandemic is temporary, and we’re all in this together. I am here for you. Please don’t hesitate to reach out if you need anything whatsoever. Stay healthy, stay well, and I’ll talk to you soon.
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