The Struggle of Hiring Pet Sitters

Why is hiring pet sitters a problem for some business owners?

One of the most common problems discussed by my students or in my Facebook group is the struggle of hiring pet sitters to grow their business. Sometimes even the thought of hiring a team is too scary and so they decide to stay small, stay working for themselves, being a sole proprietorship.

Then some people take the leap and try to find good people, but they run into issues getting reliable sitters which leads them to give up and go back to running a one-person show.

As we know, there are only so many hours for dollars that you can trade in a single day. So, you’re automatically putting a ceiling over your head with how much revenue you can build in your pet sitting business.

To make a substantial income in this industry, you need to leverage yourself through a team of heart-centered pet care professionals that are going to take stellar care of your client’s pets.

Hiring Pet Sitters

Now, hiring is difficult. It is hard. I’m not going to lie to you and tell you that something’s easy when it’s not.

Finding good people is something that we work on daily at Pet Nanny-Pet Sitters of The Main Line. We have a system for hiring and we’ve used it consistently to grow the team and the business.

There are two steps I want you to take if you want to get serious and grow an amazing team of pet care professionals.

1. Create an attraction system

First,  you need to create a system where you are continuously attracting potential sitters so that you can pick the best candidates for your business.

Your time is precious which means you want to make sure you weed out the applicants who will not work before you even have your first initial interview with them.

2. Test potential sitters at the interview stage

Then you need to have a second system for the interview process to see how your new sitter would perform in different situations.

Their work is going to be a direct reflection on your pet sitting business, therefore, you need to be happy with how they work before you hire them for your company.

Also, this needs to be part of your regular daily business practices. You can’t say, “Okay, I really need sitters,” and then just hope and pray that a resume lands in your inbox.

You need to constantly have a system on autopilot where you are getting the message out that you’re hiring and you’re looking for great people. This leads to interviewing on a weekly basis and putting people through your systems on a weekly basis. That is how you build an amazing team. Yes, it is challenging, but don’t let that stop you from growing.

Currently, we have 40 pet sitters at Pet Nanny-Pet Sitters of The Main Line and we still have weekly meetings discussing where we’re going to find people. In this way, we have grown the most amazing team and the most amazing business.

So, if this is what you want to do, don’t let fear hold you back from hiring pet sitters. Create the attraction system, create the hiring system, make it part of your daily business practices, and you will be able to do it.

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Use a Facebook Group to Manage Your Team of Pet Sitters

Improve communication across the team with this useful tool

If like me, you have a large number of people on your pet sitting team, sometimes you feel out of touch with them. This is especially true if you have a manager in between you and the rest of the team.

At Pet Nanny of the Main Line we have a large team of 40 sitters, they are out working every day and I have very little communication with them on a day-to-day basis.

But it’s important that we keep a connection with our staff so that everyone is working from the same page and understands the company’s expectations. Even our best sitters sometimes make mistakes and need a gentle reminder of our specific policies for providing exceptional service to our clients.

One way we improved communication across the whole team was to create a private Facebook group just for our pet sitters. If you are looking for tools to manage your team of pet sitters, I recommend this free option.

Use a Facebook Group to Manage Your Team of Pet Sitters

If you are a member of my free Facebook group Pet Nanny Coach Community, you’ll see that I post a tip of the day.

It’s popular with the members and I decided to set up a similar resource for my pets sitters.

It’s a series of gentle little reminders about what to do when working for our clients.

Such as, don’t forget to check the key when you are at a registration meeting. Make sure that your first contact with a client is always via phone, not text messaging.

Check that all the doors are locked when you leave the house. Make sure that you rinse the dog bowls or cat bowls on your final visit. Don’t forget to wipe the counters.

Celebrate the small and big wins together

Another function of the Facebook group is to create a community and try to bring us all together.

When we work remotely rather than in a regular office, this virtual space is where we get to know each other and share common issues, as well as celebrate successes.

We have theme days such as “Favorite Pet Friday and we also have team meetings within the group using Facebook lives and chat.

When we want to praise a sitter who has gone above and beyond for our clients we celebrate them as “Sitter of the Month, and it inspires and encourages everyone.

It’s also a great way to quickly reach a group of pet sitters in one go. At times when we’ve needed an urgent pet visit and putting a message in the group helped identify a sitter who could respond immediately.

So, my tip for you today is Facebook groups is a great tool to manage your team of pet sitters. They’re free, you can set reminders, run meetings and communicate face-to-face using lives and group chat.

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Set Your Impossible Goal

Let’s Stretch Ourselves This Year and Set an IMPOSSIBLE GOAL!

What’s an impossible goal? It’s something that you truly can’t ever fathom accomplishing this year.

Let’s rewind to 2001. If someone had told me then, what I would accomplish in my pet sitting business, I never would have believed them. It would have been “impossible” for me even to consider. This is what I want you to do… Set a goal for yourself that you would never even believe is possible. Ask yourself, if failure wasn’t an option, what would I go for?

Your Brain Already Thinks it’s Impossible

Since your brain already thinks that the goal is impossible, it already thinks that you will fail, so now your brain doesn’t have anything to argue with you about. Fascinating, right? The brain is extraordinary!

Who do you Need to Become to Accomplish Your Impossible Goal?

Next ask yourself, “who would I need to become for this impossible goal to come to fruition?” Who would you have to show up as each and every day to make it a reality? What excuses would you have to stop making? What thoughts would you need to stop thinking? What thoughts would you need to start thinking? What habits would you have to break? What habits would you need to create? So, I ask you again, “who do you need to become to accomplish your impossible goal?”

Your Homework Assignment:

  1. Choose your impossible goal.
  2. Write down who you will need to become to accomplish it.
  3. Plan for some failures. It’s part of the process.
  4. Learn how to understand the benefits of failing. You never know where your failures might lead you.

Here’s to an amazing year! You can do this!

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