Use a Facebook Group to Manage Your Team of Pet Sitters

Use a Facebook Group to Manage Your Team of Pet Sitters

Improve communication across the team with this useful tool

If like me, you have a large number of people on your pet sitting team, sometimes you feel out of touch with them. This is especially true if you have a manager in between you and the rest of the team.

At Pet Nanny of the Main Line we have a large team of 40 sitters, they are out working every day and I have very little communication with them on a day-to-day basis.

But it’s important that we keep a connection with our staff so that everyone is working from the same page and understands the company’s expectations. Even our best sitters sometimes make mistakes and need a gentle reminder of our specific policies for providing exceptional service to our clients.

One way we improved communication across the whole team was to create a private Facebook group just for our pet sitters. If you are looking for tools to manage your team of pet sitters, I recommend this free option.

Use a Facebook Group to Manage Your Team of Pet Sitters

If you are a member of my free Facebook group Pet Nanny Coach Community, you’ll see that I post a tip of the day.

It’s popular with the members and I decided to set up a similar resource for my pets sitters.

It’s a series of gentle little reminders about what to do when working for our clients.

Such as, don’t forget to check the key when you are at a registration meeting. Make sure that your first contact with a client is always via phone, not text messaging.

Check that all the doors are locked when you leave the house. Make sure that you rinse the dog bowls or cat bowls on your final visit. Don’t forget to wipe the counters.

Celebrate the small and big wins together

Another function of the Facebook group is to create a community and try to bring us all together.

When we work remotely rather than in a regular office, this virtual space is where we get to know each other and share common issues, as well as celebrate successes.

We have theme days such as “Favorite Pet Friday and we also have team meetings within the group using Facebook lives and chat.

When we want to praise a sitter who has gone above and beyond for our clients we celebrate them as “Sitter of the Month, and it inspires and encourages everyone.

It’s also a great way to quickly reach a group of pet sitters in one go. At times when we’ve needed an urgent pet visit and putting a message in the group helped identify a sitter who could respond immediately.

So, my tip for you today is Facebook groups is a great tool to manage your team of pet sitters. They’re free, you can set reminders, run meetings and communicate face-to-face using lives and group chat.

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Hiring Pet Sitters For Your Business

The Struggle of Hiring Pet Sitters

Why is hiring pet sitters a problem for some business owners?

One of the most common problems discussed by my students or in my Facebook group is the struggle of hiring pet sitters to grow their business. Sometimes even the thought of hiring a team is too scary and so they decide to stay small, stay working for themselves, being a sole proprietorship.

Then some people take the leap and try to find good people, but they run into issues getting reliable sitters which leads them to give up and go back to running a one-person show.

As we know, there are only so many hours for dollars that you can trade in a single day. So, you’re automatically putting a ceiling over your head with how much revenue you can build in your pet sitting business.

To make a substantial income in this industry, you need to leverage yourself through a team of heart-centered pet care professionals that are going to take stellar care of your client’s pets.

Hiring Pet Sitters

Now, hiring is difficult. It is hard. I’m not going to lie to you and tell you that something’s easy when it’s not.

Finding good people is something that we work on daily at Pet Nanny-Pet Sitters of The Main Line. We have a system for hiring and we’ve used it consistently to grow the team and the business.

There are two steps I want you to take if you want to get serious and grow an amazing team of pet care professionals.

1. Create an attraction system

First,  you need to create a system where you are continuously attracting potential sitters so that you can pick the best candidates for your business.

Your time is precious which means you want to make sure you weed out the applicants who will not work before you even have your first initial interview with them.

2. Test potential sitters at the interview stage

Then you need to have a second system for the interview process to see how your new sitter would perform in different situations.

Their work is going to be a direct reflection on your pet sitting business, therefore, you need to be happy with how they work before you hire them for your company.

Also, this needs to be part of your regular daily business practices. You can’t say, “Okay, I really need sitters,” and then just hope and pray that a resume lands in your inbox.

You need to constantly have a system on autopilot where you are getting the message out that you’re hiring and you’re looking for great people. This leads to interviewing on a weekly basis and putting people through your systems on a weekly basis. That is how you build an amazing team. Yes, it is challenging, but don’t let that stop you from growing.

Currently, we have 40 pet sitters at Pet Nanny-Pet Sitters of The Main Line and we still have weekly meetings discussing where we’re going to find people. In this way, we have grown the most amazing team and the most amazing business.

So, if this is what you want to do, don’t let fear hold you back from hiring pet sitters. Create the attraction system, create the hiring system, make it part of your daily business practices, and you will be able to do it.

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Work Smarter Not Harder In Your Pet Sitting Business

Work Smarter Not Harder In Your Pet Sitting Business

Are you still working too many hours in your business?

Every day in my free Facebook group, the Pet Nanny Coach Community, I post a tip of the day to help you grow your pet sitting business.

Last week one of the tips was to get seven to nine hours of sleep at night. It’s not groundbreaking advice, but most of us don’t do it.

However, I was surprised by the responses. Some people said, “Huh, tell the dogs that.” Some people said, “Yeah, right.”


But one specific comment stuck out. A member of our community said that following my advice to hustle and work hard on your business means that she works from 5.00 AM to 11.00 PM every day, leaving absolutely no time to get even seven hours of sleep a night.

I teach working less and making more

And I thought this is not at all what I teach my students.

Yes, I want you to hustle. Yes, I want you to take action. Yes, I want you to implement all these amazing business strategies in your business.

But that does not mean working from 5:00 AM to 11:00 PM!  As a lifestyle that is going to cause burnout and most likely is going to cause you to quit.

It’s not sustainable. And I know because I lived it for five years.

What I teach is working less and making more.

The more you work in your business (rather than on your business) the less money you’re going to make because there’s only so many hours a day that you can trade for dollars which puts a glass ceiling over your head.

Work Smarter Not Harder In Your Pet Sitting Business

But when you leverage yourself through a team of heart-centered pet care professionals that will take exceptional care of your clients’ pets, the sky is truly the limit in how big you can grow your business.

I teach my clients how to get more clients, make more money, and have more freedom.

Freedom is an integral part of what I teach. Your business is supposed to add to your life, to give you a lucrative income stream and provide the time to be able to do the things that you love.

Grow a pet sitting business that serves you

Freedom comes from team building and creating systems and processes in your business, which is what I teach in my Multiply Mastermind program.

My tip today for you, my friends, is to start thinking about how you can work smarter and not harder.

How you can get out of the day-to-day grind, trading hours for dollars, and how you can grow an exceptional, awesome business that serves you, serves your life and gives you the freedom to enjoy your life. Because that is what I want for all of you.

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The Business Vacation Test

Take the Vacation Test Challenge

Can you take the vacation test in your business?

When you first start your pet sitting business it can be overwhelming.  It takes a huge amount of your time and energy. You probably can’t imagine taking a vacation and leaving the business to run successfully without you.

But I’m here to tell you that it is possible to create a successful and profitable business and still spend quality time with your family and friends and do the things you love. If you can’t step away from your business and have it continue to run without your everyday presence then you have a job, not a business.

Now you might not be there yet in your pet sitting business, but I have a three-step plan which can help you create the balance between the day-to-day work you love and the need for quality time for yourself.

Step One: Build a team

The first step is to build a team of pet care professionals to take care of the client work. One of the students from my Multiply Mastermind program hadn’t taken a vacation in 10 years, so one of her business goals was to create a small team to be able to spend more time with her grandchildren and take a vacation. Within just four months, she hired a small group of sitters to take care of all the client work and she was able to go away and have an amazing, beautiful vacation with her family. See her beautiful vacation photo below.

 

Step Two: Hire a manager

Even with a team of sitters in place, you will still not be totally unplugged on your vacation if you have to check in each day and handle all the admin and scheduling work. The next step is to hire a manager you can trust to run the business in your absence. Having a manager means you will have someone to answer the phones, do all the scheduling, take care of any new client inquiries, and deal with any issues that happen with your clients or your team.

Step Three: Create systems and processes

The third step is creating systems and processes so that your manager and your team of pet sitters know exactly what is expected of them, what their job role entails, and every single last task is documented from start to finish. This will allow you to relax while you are away, confident in the knowledge that your pet sitting business is being run exactly the way it would be if you were there.

Build a team, hire a manager, and document your systems and processes so that the system runs the business and the person runs the system.

Take the Vacation Test. One, are you able to get away? And two, are you able to get away completely unplugged?

 

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goal for your pet sitting business

Set Your Impossible Goal

Let’s Stretch Ourselves This Year and Set an IMPOSSIBLE GOAL!

What’s an impossible goal? It’s something that you truly can’t ever fathom accomplishing this year.

Let’s rewind to 2001. If someone had told me then, what I would accomplish in my pet sitting business, I never would have believed them. It would have been “impossible” for me even to consider. This is what I want you to do… Set a goal for yourself that you would never even believe is possible. Ask yourself, if failure wasn’t an option, what would I go for?

Your Brain Already Thinks it’s Impossible

Since your brain already thinks that the goal is impossible, it already thinks that you will fail, so now your brain doesn’t have anything to argue with you about. Fascinating, right? The brain is extraordinary!

Who do you Need to Become to Accomplish Your Impossible Goal?

Next ask yourself, “who would I need to become for this impossible goal to come to fruition?” Who would you have to show up as each and every day to make it a reality? What excuses would you have to stop making? What thoughts would you need to stop thinking? What thoughts would you need to start thinking? What habits would you have to break? What habits would you need to create? So, I ask you again, “who do you need to become to accomplish your impossible goal?”

Your Homework Assignment:

  1. Choose your impossible goal.
  2. Write down who you will need to become to accomplish it.
  3. Plan for some failures. It’s part of the process.
  4. Learn how to understand the benefits of failing. You never know where your failures might lead you.

Here’s to an amazing year! You can do this!

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pet sitting business

How to Hire the Right People for Your Pet Sitting Business

Building a team of heart-centered pet care professionals is a crucial ingredient if you’re looking to multiply your pet sitting business, but finding the right people can sometimes be a challenge. Today, I’m going to give you some tips on what you need to have in place to hire the right people for your pet sitting business.

Avoid the Wrong People

You don’t want to hire people that are difficult to manage, or going to take poor care of your furry clients, or miss visits, or not communicate effectively with your human clients, or not follow instructions. But guess what? This happens all the time because you guys aren’t hiring the right people for your pet sitting business and you don’t have the correct systems set up to attract, hire, onboard and manage your team.

Learn From My Mistakes

In my day, I made every hiring mistake that you can think of. Unfortunately, I didn’t know what I didn’t know, and because of this, I made some very poor choices.

I hired people that were too young. People that were using my business as a pit stop. People that were terrible communicators. People who were dishonest. The list goes on.

I’m not telling this to you to scare you. I’m telling you this because there is a better way and I don’t want you to experience the same pitfalls that I did.

Step 1: Write an Ideal Pet Sitter Profile

You need to start by writing an Ideal Sitter Profile. List all of the attributes that you are looking for in a pet sitter. If you already have a roster of pet sitters, think about your A+ ones. Who do you love on your team, and what makes them great? Write it down. This is a manifestation tool.

Step 2: Map out a Pet Sitter Attraction System

Map out a system where you’re going to attract high-level people to your business continuously. So think about your Attraction System. What are you putting out there to get people to apply to work with your company? Are you fishing where the fish are? How can you get your company’s name and job opportunity in front of the right people?

Step 3: Design a Hiring System

Next, you need to map out the whole process of when a candidate applies for the position and for when you meet and interview your sitter candidate. What kind of questions are you asking them to find out if they are going to be a good fit for this company? Are you setting expectations about what you’re looking for in the people? It’s not just about if they would be a good fit for your company. It’s also about setting expectations… “This is how we do business around here and what is expected of the sitters on our staff. What do you think about that?”

For example, setting the expectation of their availability. Saying something like, “Yes, this is a great job, yes it’s flexible, yes if you’re an IC you create your own schedule. However, we do have an expectation of availability. If you take off every single weekend and every single holiday, this isn’t going to be worth your time, and it’s not going to be worth my time.” So right from the get-go, you’re letting them know what is expected.

Step 4: Create a Detailed Onboarding System

Then, if they go onto the onboarding stage, what’s the process? You need to have a system in place where you’re evaluating them. This is your opportunity to see how they interact and deliver before they’re officially on your team.

So map out your Onboarding System. What are you going to have in place that’s going to allow for you to evaluate them on how they’re going to be as pet sitters when you hire them?

Step 5: Plan Out Your Sitter Management System

You need to have an open door of communication to stay in touch and assess how they’re feeling about the position. How are you going to see if they’re happy? Are they having too many visits or do they have enough visits? How are you going to manage the team as a whole and be their fearless leader? Plan it out!

A Stellar Team of Pet Sitter is Absolutely Possible

As I mentioned, I’ve had some real doozies on my team over the years. But I can tell you that since I’ve learned all of this and created a Sitter Attraction System, a Sitter Hiring System, a Sitter Onboarding System, and a Sitter Management System, I have an AMAZING team of pet sitters who get rave reviews from my clients. Don’t kiss all the frogs that I did. Follow these steps to build your stellar team of heart-centered pet care professionals.

 

Schedule your 10K Month Pet Sitting Blueprint Strategy Session at www.MeetWithColleen.com.

10K Month Pet Sitting Blueprint