One of the downsides of building a team of pet sitters is when one of your sitters provides service for one of your clients behind your back. I can’t tell you it is not going to happen. It’s more of when it will happen. Here are ways to handle it.
First, evaluate how you feel about the pet sitter.
If this sitter is a good hire, who you enjoy working with, provides fabulous service to your clients, and you don’t want to lose them, I suggest having an in-person meeting.
If they’re an independent contractor, make sure you have their independent contractor agreement. If they’re an employee, make sure you have their signed employee handbook.
Then have a sit-down and go over their job description, expectations from them, and how they breached the contract, what lengths you can go if you decide to pursue this, whatever is mentioned in the contract. Mention you love working with them, and you didn’t want to do this, and that you must come to an understanding.
If this person is not someone you trust and don’t want to work again, have a meeting via Zoom or in-person and let them know what is in the contract, what they breached, and what you’re going to do because of it. At this point, you can decide whether you want to take legal action or not.
Don’t go to the client.
You might want to let the client know, in a nice way, “Listen, this is how my business works. It is against our company policy for clients to subcontract pet sitters.”
Thus, you need to decide if this client an ideal client? Is this somebody that you want to continue working with? It’s all about the decisions that you need to make about the people they are.
I wouldn’t like to work with this client again. If this is a client that you usually wanted, maybe you were out of town, maybe there was a reason and extenuating circumstance. They contacted the sitter outside of the company, outside of you, perhaps then you’ll have a different decision. Take note of it on their client record inside your pet-sitting software, and be aware.
Communicate expectations with the sitter.
Tell the sitter what is expected of them, what they signed, and what lengths you can legally go to if you decided. Remind the client kindly about your policies and leave it at that.
Have a system.
What are you going to do when you find out that someone on your team breaches their contract? Have it all mapped out to know exactly what to do, and you don’t have to guess. You’re just following the company protocol.
All right, guys, I hope this helps.
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