3 Simple Ways to Add Extra Value To Your Pet Sitting Clients
Are you offering your pet sitting prospects or pet sitting clients’ added value?
What I mean by this is, are you offering anything special besides the basic services that you provide?
I’m sure you are excellent at delivering exactly the pet sitting or dog walking services that your pet sitting clients schedule, but the magic starts to happen when you offer M.O.R.E. It’s time to get those creative juices flowing and think about how you can go the extra mile for your pet sitting clients by offering extras.
Extras could be resources, bonuses or a little something special that goes a long way in the eyes of your pet sitting clients. Extras will absolutely increase the lifetime value of a client, as well as encourages referrals and sometimes will prompt an immediate re-booking with your pet sitting business.
#1. A Checklist
A checklist on how your client can prepare for their pet sitter or house sitter is an excellent way to foster trust. It also ensures that things and information your pet sitting team needs from the client won’t fall through the cracks. This is so super easy, you can create your own in less than 30 minutes.
- Create your checklist in a Word doc.
- Pull in your logo to the header of the Word doc.
- Save the document as a PDF.
- Email it to your clients a few days before their service is scheduled to start.
#2. Resource Guides
Original resource guides created by you and delivered as a freebie are a wonderful way to foster that “know, like and trust factor,” which I’m always harping about. It will also present you as an expert in the pet sitting industry. I have personally written many resource guides. The most popular being, 3 Mistakes to Avoid When Hiring a Pet Sitter, which I give to customer prospects and The Ultimate Guide for Main Line Pet Owners, which I gift to new customers.
- Write your resource in Word format.
- Go to www.fiverr.com and hire an “EBook Designer.”
- Send to your new clients or client prospects as a way to build your authority and generate trust.
- If you really don’t want to write it yourself, go to www.elance.com and hire a writer.
#3. Free Visits or a Discount
A great way to incentivize an immediate re-booking with a client is to offer a free visit or discount if they re-book within 7 days after the end of their previous service.
Simply send out an email that says:
Hi “Enter First Name”! Thanks so much for using ABC Pet Sitting! We truly appreciate you trusting us with something as important as “Enter Pet(s) Name(s).”
We would love the opportunity to care for them again, so as an incentive, if you book your next reservation by “Enter Date,” I am going to gift you with $1.50 off each visit. That is how much I love having you as a client.
Thanks again for your business and please let me know if there is anything else I can do for you.
Giving extras like these will help you turn your customers into raving fans, while also increasing your bottom line. WIN, WIN!
Your Homework Assignment: What freebies or add-ons can you offer to your customers that they will appreciate? Now, go and create it!
YES! Send Me The Complete Checklist of 125 ways to get more PET SITTING CLIENTS!